The posting
Job Description
Location: Edinburgh (Hybrid)
In this position, you’ll be based in either the London, Edinburgh or Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:
- You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
- You’re a redeployment candidate who is under notice of redundancy
- You were moved to a remote contract as your office closed, and you don't live near any of our current offices
We give you a world of potential
Computershare has an exciting opportunity for a Cloud Ops Engineer to join the Oracle Cloud Technology Team, part of the shared services CIO function.
The Oracle Cloud Technology Team is responsible for delivering end-to-end technology services across solution architecture & analysis, change delivery & development, business intelligence & analytics, production support, and Cloud operations. These services underpin the operations of our global people and finance functions, supporting a diverse and distributed employee base worldwide.
A role you will love
The Cloud Ops Engineer is responsible for the operational support, maintenance, and deployment of Oracle Cloud applications and related infrastructure.
Providing L2/L3 support for Oracle Cloud applications (such as Fusion, CRM on Demand, Eloqua), investigating and resolving incidents and service requests promptly to ensure system availability and performance. Whilst providing excellent customer service to stakeholders, ensuring responsiveness, reliability, and a positive experience in all operational support activities.
The Cloud Ops Engineer will work closely with the Cloud Ops Lead, vendor teams, and internal stakeholders to ensure high availability, security, and performance of cloud environments, leveraging automation tools and best practices to drive operational excellence.
Other key responsibilities:
- Performing regular monitoring, health checks, and maintenance of cloud environments to proactively identify and resolve issues, ensuring reliability, security, and optimal performance.
- Action and complete service requests, including user access provisioning, configuration changes, and routine operational tasks.
- Conduct root cause analysis for recurring or high-impact issues, document findings, and implement long-term solutions to prevent recurrence.
- Maintain accurate records of incidents, changes, and support procedures; contribute to knowledge bases and operational documentation to support efficient operations.
- Follow internal controls, audit, and compliance requirements, ensuring all activities meet regulatory and organisational standards.
- Identify and suggest improvements to support processes, deployment practices, and system reliability, including the use of automation tools.
- Proactively identifying and resolving monitoring gaps, risks, and recurring incidents, strengthening business continuity and reducing the likelihood of major service disruptions.
What will you bring to the role?
The Cloud Ops Engineer will have strong experience of Oracle Fusion HCM, ERP, EPM, CRM on Demand, Eloqua, related Oracle cloud platforms and Cloud infrastructure concepts. Knowledge of release planning, deployment management, and change control for cloud applications.
Understanding of Cloud infrastructure concepts, integration environments, and vendor management. Alongside automation platforms (such as Rapid4Cloud) for functional deployments and operational tasks.
The position holder will have had exposure to coordinating and executing release and deployment activities for Cloud applications, with an understanding of change control and auditability.
Other key skills required for the role:
- Bachelor’s degree in information technology, computer science, engineering, or a related field.
- Demonstrable experience in cloud operations, release/deployment management, and application support within an enterprise environment.
- Experience managing or overseeing vendor teams and coordinating technical support activities.
- Knowledge of ITIL Framework and best practices for service management.
- Excellent verbal and written communication skills.
- Track record of meeting or exceeding service delivery targets and SLAs, actively reducing support queues, and driving continuous improvement.
- Experienced in recognising when issues require escalation and efficiently directing them to the appropriate resolver group or vendor for rapid resolution.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
