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Auxiliar de Cobrança

CONCESSIONARIA PREVER ADMINISTRACAO CEMITERIAL E SERVICOS FUNERARIOS S.A.

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São Paulo, SP, Brasil
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Your applicationOpen nowAuxiliar de CobrançaCONCESSIONARIA PREVER ADMINISTRACAO CEMITERIAL E SERVICOS FUNERARIOS S.A. · São Paulo, SP, Brasil
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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

The posting

Atua na recuperação de valores em aberto, realizando contatos com clientes, apresentando opções de regularização e acompanhando acordos até sua conclusão. Com senioridade principal, trabalha com autonomia em casos complexos, assegura o cumprimento das políticas de cobrança e contribui para aprimorar processos e orientar colegas, mantendo comunicação profissional e respeitosa.

CLT - EFETIVA

Local: Campo Limpo - SP

Horário: de segunda à sexta das 08h às 18h

R$: 2.000,00 + pacote de benefícios

  • Contatar clientes por telefone, e-mail ou outros canais autorizados para informar pendências, esclarecer valores e buscar a regularização de débitos, respeitando horários, políticas internas e normas aplicáveis.
  • Analisar o histórico de pagamentos e atendimentos, identificar a origem da inadimplência e avaliar alternativas adequadas para cada situação, observando limites de negociação e critérios definidos pela empresa.
  • Negociar prazos, formas de pagamento e condições de acordo dentro da alçada estabelecida, explicar com clareza os termos combinados e confirmar o entendimento do cliente antes de formalizar a proposta.
  • Registrar contatos, tentativas, justificativas, acordos e próximos passos nos sistemas de cobrança, mantendo informações completas, consistentes e atualizadas para garantir a continuidade do atendimento.
  • Acompanhar acordos e promessas de pagamento, verificar sua efetivação, realizar contatos de retorno quando necessário e encaminhar casos de descumprimento ou divergência para análise apropriada.
  • Identificar reclamações, contestação de valores, dificuldades de pagamento ou situações fora dos procedimentos usuais; buscar informações para esclarecimento e direcionar casos que exijam decisão de outra área.
  • Tratar dados pessoais e financeiros com sigilo, cumprir procedimentos de segurança e legislação aplicável e manter postura ética, cordial e não coercitiva em todas as interações.
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