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Open nowPosted 157 days ago

Product Manager - Patient Experience

Conduit Health11 open roles

Pay
$170,000 – $200,000 a year
Where
New York City
Work mode
Hybrid
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Your applicationOpen nowProduct Manager - Patient ExperienceConduit Health · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Conduit Health's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Conduit Health postings stay open a median of 30 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 157 days ago

Conduit Health median: 30 days open

The posting

ABOUT CONDUIT HEALTH

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.

THE ROLE

This is not a supporting role. You'll own the patient experience end-to-end — the ongoing telehealth relationship, the DME order journey, and every lifecycle touchpoint — with one job: keep patients engaged and drive LTV and retention.

A big part of that is AI. Our SMS and Voice AI systems increasingly are the patient experience, and you'll own their quality — deciding where AI runs the interaction, where it assists a human, and where a human takes over, then proving it works through disciplined evaluation.

You'll work across Patient Experience, Growth Marketing, and Clinical Operations with real autonomy and a high bar. We want someone who reaches for AI before reaching for headcount and is comfortable bridging business problems with technical solutions.

WHAT YOU'LL OWN

- Retention & LTV — own the metrics and the roadmap that move them.

- The end-to-end patient experience — ongoing telehealth, the DME order journey, and lifecycle comms, treated as one system, not a set of screens.

- AI-powered support — decide where AI handles patient interactions end-to-end, where it assists a human, and where a human stays in the loop.

- LLM evaluation & quality — define what “good” looks like for our SMS and Voice AI, build eval sets from real conversations, catch regressions before they ship, and monitor safety in production.

- Experiment velocity — a prioritized backlog of retention experiments and enhancements, shipped and learned from fast.

- Metrics — define what “working” means for both retention and AI quality, and prove it.

WHO YOU ARE

- 4+ years in product — with meaningful time owning retention, lifecycle, or growth in a D2C product.

- AI-native and technically fluent: you build, prototype, and debug with AI, can speak the language of engineers, and are comfortable reasoning through potential technical solutions and tradeoffs.

- You bring a strong technical foundation — whether through a degree in computer science or engineering, previous experience as a software engineer, or deep hands-on experience working with technical teams.

- You think in cohorts and behavioral data — and you know when the data is lying to you.

- You've evaluated or managed the quality of LLM/AI systems — rubrics, eval sets, regressions, safety — or you're hungry to own it.

- Comfortable with high ownership and minimal guardrails — you don't wait to be told what to prioritize.

- High-trust judgment — you care about clarity, trust, and safety in a healthcare context.

- Bonus: healthtech, fintech, or regulated industries; lifecycle marketing exposure.

THE DETAILS

- Competitive salary + meaningful equity

- Hybrid, Union Square NYC (3 days/week)

- Unlimited PTO + 9 company holidays

- Full benefits

Equal Opportunity

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Location: New York City | Type: Full time | Hybrid | Department: Product | Salary: $170K–$200K. We are willing to go above this range for exceptional candidates with specialized expertise whose background exceeds the requirements.

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