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Open nowPosted 30 days ago

Executive Housekeeper

Constance Hospitality Management72 open roles

Where
Constance Le Chaland, Plaine Magnien, Mauritius
Work mode
On site
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Your applicationOpen nowExecutive HousekeeperConstance Hospitality Management · Constance Le Chaland, Plaine Magnien, Mauritius
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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Constance Hospitality Management postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 30 days ago

Constance Hospitality Management median: 12 days open

The posting

Company Description

Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

  1. Customer Service
  • Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.
  • Ensure that standards of excellence in customer service are maintained and regularly updated.
  • Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service.
  • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
  • Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  1. Maintenance of facilities
  • With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.
  • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
  • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
  1. Human Resources
  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
  • Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
  • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
  • Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
  • Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.
  • Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department.
  • Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.
  • Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.
  • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
  1. Reporting
  • Regularly participate in management and coordination meetings organized by the General Manager or his representative as required.
  • Report on the administration and operation of the department on a regular basis as per established policies.
  1. Safety Practices
  • Ensure and maintain that Health and Safety practices are followed at all times.
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire.
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
  1. Budget monitoring and Control
  • Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.
  • Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).
  • Control the inventory of linen supplies, amenities and uniforms.

Qualifications

Qualification:

  • Hold a Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.

Experience:

  • A minimum of 2 years of experience in the hotel industry in a similar position.
  • Proven experience working in top luxury resorts with at least 150 rooms.
  • Proven experience in housekeeping operations management, including rooms, public areas, laundry, and linen control.

Technical Skills:

  • Working knowledge of various computer software programs (MS Office, hotel property management systems, housekeeping management systems).
  • Up to date with housekeeping trends, cleaning technologies, and best practices.
  • Ability to manage budgets, control costs, and meet financial targets.
  • Strong knowledge of health, safety, hygiene, and sanitation standards.

Soft Skills:

  • Ability to lead, motivate, and develop a multicultural team.
  • Mastery in organization, planning, and attention to detail.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making skills.
  • Guest-oriented and service-minded.
  • Ability to work under pressure and maintain high service standards.
  • Strong leadership and team management skills.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

  • We believe in continuous learning and growth to help our teams achieve their full potential.
  • A strong family spirit is part of our identity, we support and care for one another.
  • We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
  • Our passion for luxury hospitality is reflected in every detail of the guest experience.
  • We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

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