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Open nowPosted 21 hours ago

Customer Support Intern

Convin.AI7 open roles

Where
Bengaluru
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Your applicationOpen nowCustomer Support InternConvin.AI · Bengaluru

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 21 hours ago

The posting

Customer Support Intern

We are looking for a Customer Support Intern who is proactive, customer-focused, and comfortable working in a rotational shift environment. You will be responsible for assisting customers, resolving queries, coordinating with internal teams, and ensuring a smooth overall customer experience.

Key Responsibilities

  • Handle customer queries and concerns through calls, chat, email, or other support channels.
  • Understand customer issues and provide accurate and timely resolutions.
  • Troubleshoot basic product or service-related issues and guide customers through the appropriate resolution steps.
  • Escalate complex or unresolved issues to the relevant internal teams and follow through until closure.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Coordinate with Product, Operations, and other internal teams for issue resolution.
  • Follow defined support processes, SOPs, and response guidelines.
  • Identify recurring customer issues and share relevant feedback with internal teams.
  • Maintain professional, clear, and empathetic communication with customers.
  • Support reporting and tracking of customer queries, escalations, and resolutions.

Working Days & Shift Requirements

This role requires candidates to be comfortable working in a rotational shift environment across Monday to Sunday.

The rotational shifts will include:

  • 9:30 AM – 6:30 PM
  • 11:00 AM – 8:00 PM
  • 1:00 PM – 10:00 PM

Shift allocation may vary based on business and operational requirements.

Weekly offs will also be rotational and may fall on weekdays or weekends. There will be no fixed Saturday/Sunday weekly off.

Candidates applying for this role should be comfortable with rotational shifts and rotational weekly offs.

Requirements

  • Graduate or currently pursuing a Bachelor's degree in any relevant field.
  • Strong verbal and written communication skills.
  • Good listening and problem-solving abilities.
  • Comfortable handling customer conversations over calls and written channels.
  • Willingness to work across rotational shifts, including weekends.
  • Basic working knowledge of MS Excel/Google Sheets and productivity tools.
  • Ability to quickly understand new products, tools, and processes.
  • Strong attention to detail and ownership of assigned customer issues.
  • Ability to work effectively in a fast-paced and collaborative environment.

Preferred Skills

  • Previous internship or experience in Customer Support, Customer Success, Operations, or a similar customer-facing role.
  • Experience with Jira, Freshdesk, or other customer support/ticketing channels, along with a basic understanding of Grafana.
  • Ability to analyze basic customer data and identify recurring issues or trends.

What You'll Learn

  • End-to-end customer support and issue-resolution processes.
  • Customer communication and stakeholder management.
  • Product troubleshooting and escalation management.
  • Root-cause identification and customer feedback analysis.
  • Cross-functional collaboration with Product and Operations teams.

Role: Customer Support Intern

Employment Type: Internship

Experience: Fresher / 0–1 year

Working Days: Monday to Sunday on a rotational roster

Weekly Off: Rotational

Shift Type: Rotational

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