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Open nowPosted 7 days ago

Principal Design Researcher and Service Designer

Coopers Group AG

Where
Zug, ZG, Switzerland
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Your applicationOpen nowPrincipal Design Researcher and Service DesignerCoopers Group AG · Zug, ZG, Switzerland

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 7 days ago

The posting

  • Life Sciences - R&D Engineering
  • Zug
  • Contracting
  • Teilzeit, 60-100%
  • Dec 2026 or Jan 2027 - 6-month contract (with the option of another 6-month extension)
  • Design Research, Product Design, Service Design

Start Date: Dec 2026 or Jan 2027 End Date: 6-month contract (with the option of another 6-month extension) Workload: 60-100% Location: Rotkreuz Workmodel: Contracting

Your responsibilies

  • Supports more senior roles in shaping approaches and pitching work to clients
  • Supports more senior roles in managing day-to-day activities, and understands stakeholders- expectations and course-correct deviations in the project plan
  • Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions
  • Takes part in CXSD work packages aimed to create more efficient and effective processes and practices
  • Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take
  • Creates content to support thought leadership initiatives
  • Helps define overarching story and frameworks to be used during client presentations
  • Communicates storyline to clients and potential users and customers, as appropriate
  • Represents the CXSD team in clients events and meetings, and articulates the business value of design
  • Actively captures value stories on projects and shares internally or via thought leadership
  • Identifies inter-dependencies or risks early on, and propose solutions on how to address them
  • Oversees and evaluates new team members during ramp-up - Acts as a buddy

Your Profil:

  • Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design)
  • Ability to orchestrate the research activity across multiple projects
  • Proven track record in creating experience strategy based on customer insights
  • Ability to manage both qualitative and quantitative research methodologies and different data set integration
  • Ability to contribute to several products or services that have come to market with ownership of deliverables
  • Experience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
  • Minimum 5-10 years of experience in med. Tech or regulated environments
  • Great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to
  • Strategic thinker and results oriented able to drive experience and business conversations
  • Great team player able to generate consensus and buy-in in complex organizational contexts
  • Curious and humble: develop a learner approach to research and design challenges
  • Creative problem solvers are able to look for the best solution to address the challenge
  • Data driven to ground decision making on a robust understanding of the problem space
  • Often the "back-bone" of projects from beginning to end
  • Usually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environments
  • Able to communicate organizational and product development changes to cross-chapter team members and other designers
  • Observes project challenges and discusses contingencies and mitigation ideas with project lead
  • Demonstrates resilience in the face of failure, obstacles, or project changes
  • Has a deep commitment to the long-term project goals and is able to direct product and design team attention to them
  • Thinks logically and critically about client problems and is methodical and process-oriented on tackling those problems
  • Able to work and to manage their project development independently. Requires only minimal guidance from more senior roles
  • Knows how to independently engage and communicate with the clients customers and potential customers to enable customer centricity within projects

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