The posting
Principal Design Researcher and Service Designer ------------------------------------------------
Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, Roche Diagnostics in Rotkreuz, we are looking for a
Principal Design Researcher and Service Designer ====================================================
Background:
A leader who confidently manages the overall research delivery operations, builds strong relationships with both team members and customers, and impacts projects and business by enabling customer-centric best practices and strategic thinking.
You'll be part of building design maturity for Roche with peers who are passionate, energetic and caring in a connected, multicultural, highly motivated team.
Tasks \& Responsibilities:
- Leads design research teams in large/global cross-chapters projects
- Navigates the complexity of business objectives and customer needs and translates them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience
- Produces key deliverables and leads the client conversation within their discipline
- Analyses and evaluates design challenges from multiple perspectives, and translates them quickly into granular activities for the team
- Translates the client's expectations to detailed team day-to-day workstream work, and is able to speak to this integration in future conversations
- Coaches cross-chapter team members and other designers around design methodologies and best practices contributing to their skills development
- Leads practice discussions and may lead some aspects of team culture and rituals
- Gathers system-level information from multiple sources and communicate clearly to internal clients, users and customers
- Defines workshop goals and objectives, design and plan workshop exercises, facilitates workshop sessions and synthesizes information to support strategic project decisions
Additional tasks:
- Supports more senior roles in shaping approaches and pitching work to clients
- Supports more senior roles in managing day-to-day activities, and understands stakeholders' expectations and course-correct deviations in the project plan
- Leads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions
- Takes part in CXSD work packages aimed to create more efficient and effective processes and practices
- Supports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take
- Creates content to support thought leadership initiatives
- Helps define overarching story and frameworks to be used during client presentations. Communicates storyline to clients at Roche and potential users and customers, as appropriate.
- Represents the CXSD team in Roche events and meetings, and articulates the business value of design
- Actively captures value stories on projects and shares internally or via thought leadership
- Identifies inter-dependencies or risks early on, and propose solutions on how to address them
- Oversees and evaluates new team members during ramp-up. Acts as a buddy
Must Haves:
- Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design)
- Ability to orchestrate the research activity across multiple projects
- A proven track record in creating experience strategy based on customer insights
- Ability to manage both qualitative and quantitative research methodologies and different data set integration
- Ability to contribute to several products or services that have come to market with ownership of deliverables
- Experience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
- Minimum 5-10 years of experience in med. Tech or regulated environments
- Great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to
- Strategic thinker and results oriented able to drive experience and business conversations
- Great team player able to generate consensus and buy-in in complex organizational contexts
- Curious and humble: develop a learner approach to research and design challenges
- Creative problem solvers are able to look for the best solution to address the challenge
- Data driven to ground decision making on a robust understanding of the problem space
- Often the "back-bone" of projects from beginning to end
- Usually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environments
- Able to communicate organizational and product development changes to cross-chapter team members and other designers
- Observes project challenges and discusses contingencies and mitigation ideas with project lead
- Demonstrates resilience in the face of failure, obstacles, or project changes
- Has a deep commitment to the long-term project goals and is able to direct product and design team attention to them
- Thinks logically and critically about client problems and is methodical and process-oriented on tackling those problems
- Able to work and to manage their project development independently. Requires only minimal guidance from more senior roles
- Knows how to independently engage and communicate with Roche customers and potential customers to enable customer centricity within projects
What you will be offered:
- An opportunity to work in one of the world's most important pharmaceutical companies
- Modern campus with plenty of green spaces and meeting areas
- Varied job profile
- Further training opportunities through temptraining
- Working in a dynamic and motivated team
If you are interested please send your application documents addressed to Ms Diana Afonso.
Rotkreuz Zug Pharma Diagnostics Design Research Product Service Customer UX CXSD
