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Open nowFirst seen 41 hours ago

Customer Service Representative - Remote

Copperhead Grille8 open roles

Where
Charlotte, North Carolina, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative - RemoteCopperhead Grille · Charlotte, North Carolina, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Copperhead Grille's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

We are looking for a dedicated Customer Service Representative to join our team, you will provide exceptional support to the department, ensuring smooth communication and resolution of inquiries. This position offers the opportunity to contribute to a dynamic environment while delivering excellent customer service. We are seeking a dynamic and experienced Customer Service Representative or Account Manager .

Responsibilities:

Maintain and update customer accounts, ensuring accurate and up-to-date information.

Identify opportunities for cross-selling additional products and services to enhance customer satisfaction.

Nurture relationships with customers to foster high client retention and loyalty.

Consistently deliver exceptional customer service, going above and beyond to meet customer needs.

Knowledge of how to quote/remarket renewals, handle renewal reviews with customers, assist with some new business, endorse policies and have communication to build on client relationships with the customers.

Assist in reviewing policies and working with carriers, as well as billing and invoicing.

Assist in screening calls to streamline communication and reduce the workload for the department.

Requirements:

A minimum of 1 year of experience in customer service or sales, demonstrating your ability to connect with customers.

Excellent communication and interpersonal skills to build strong relationships with customers.

Benefits

Competitive salary with uncapped earning potential through commission, allowing you to take control of your income.

Extensive and thorough paid training to equip you with the skills and knowledge necessary to excel in your role.

Generous paid time off and holidays, ensuring a healthy work-life balance.

Clear opportunities for career advancement, providing a clear path for growth within our organization.

A balanced schedule with no weekend work, allows you to enjoy quality time outside of work.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Copperhead Grille's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Copperhead Grille's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Copperhead Grille's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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