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Open nowPosted 235 days ago

Front Desk Concierge

corporatewings157 open roles

Where
Cleveland, OH, US
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Your applicationOpen nowFront Desk Conciergecorporatewings · Cleveland, OH, US

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 235 days ago

The posting

Our Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters’ facility and ensures the highest level of luxury service and attention to detail to all clients and processes.

DUTIES & RESPONSIBILITIES

  • Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way
  • Manage and direct a high volume of incoming calls appropriately
  • Manage schedule for on-site conference rooms and find alternative space solutions when needed
  • Provide administrative support as needed, and at times, for our C-level suite
  • Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance
  • Manage building access for visitors / create employee badges
  • Stocking Coffee areas /Order catering/office supplies / maintain incoming and outgoing mail
  • A variety of other related duties as assigned

EDUCATION & EXPERIENCE

  • Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
  • Associate's degree (A. A.) or equivalent from two-year college or technical school; 2-3 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
  • Experience with basic office administrative procedures and knowledge of use and operation of standard office equipment

REQUIRED SKILLS

  • Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
  • Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role
  • Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers’ demands in a fast-paced environment
  • Must display the ability to pay fanatical attention to detail in their work and when working in team environment
  • High ethical standards and integrity, along with a proven ability to pivot when necessary.
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