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Open nowPosted yesterday

Technical Support Specialist

CORSAIR78 open roles

Where
Remote (US), United States
Work mode
Remote
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Your applicationOpen nowTechnical Support SpecialistCORSAIR · Remote (US), United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CORSAIR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. CORSAIR postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

CORSAIR median: 11 days open

The posting

Job Description

This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers.

Responsibilities

  • Provide technical support through inbound phone calls and live chat.
  • Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
  • Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
  • Guide customers through installation, configuration, compatibility, and troubleshooting steps.
  • Identify defective products and assist with warranty or replacement processes.
  • Accurately document customer interactions and troubleshooting performed.
  • Escalate complex or unresolved issues when necessary.
  • Maintain strong productivity, documentation, and customer satisfaction results.

Required Skills

  • Hands-on experience building, upgrading, or repairing desktop computers.
  • Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
  • Strong verbal and written communication skills.
  • Ability to explain technical information clearly to customers of all experience levels.
  • Strong troubleshooting, problem-solving, and multitasking abilities.
  • Ability to remain patient and professional during difficult customer interactions.
  • Ability to work on-site in Milpitas, California.

Preferred Qualifications

  • Previous technical support, help desk, computer repair, or customer service experience.
  • Familiarity with CORSAIR hardware and software.
  • Experience supporting customers through phone, chat, or ticketing systems.
  • Experience using Oracle or similar customer service and order-management systems is a plus.
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    The review screen in CV Rocket: how each CV was read, round by round.

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