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Open nowPosted 81 days ago

Senior Director, Enterprise Enablement - 11709

Coupa33 open roles

Pay
$180,000 – $252,000 a year
Where
Chicago, Illinois, United States
Work mode
Remote
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Your applicationOpen nowSenior Director, Enterprise Enablement - 11709Coupa · Chicago, Illinois, United States

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Coupa postings stay open a median of 26 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 81 days ago

Coupa median: 26 days open

The posting

The Impact of a Senior Director, Enterprise Enablement at Coupa:

We are seeking a strategic, people-first leader to step into the role of Senior Director, Enterprise Enablement. This role owns the full post-sales enablement portfolio: Customer Education (Coupa University), Partner Enablement, and Post-Sales Enablement for Customer Success, Consulting, and Support You will build and lead a team spanning post-sales and partner enablement, while personally owning the Customer Education function, including Coupa University's free-to-fee education strategy.

What You’ll Do

  • Drive the customer education strategy, modernization of the learning experience, and roadmap.
  • Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption.
  • Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy.
  • Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function.
  • Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle.
  • Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement.
  • Set goals, coach, and develop your team; ensure they deploy the shared content engine rather than building parallel content.
  • Embed into Customer Success, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand.
  • Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE capacity.
  • Own release readiness — ensure customer- and partner-facing teams are prepared for product releases.
  • Lead cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the active customer base.
  • Manage operational rigor of key learning tools and systems to support enterprise enablement.
  • Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal outcomes.
  • Report key business metrics each quarter for the function overall — not just completion or activity metrics.

What You Will Bring to Coupa

  • 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers.
  • Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations.
  • Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact.
  • People leadership: demonstrated success managing managers and building team capability, not just individual contributors.
  • Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes.
  • Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model.
  • Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings.
  • Bachelor's degree required; MBA or advanced degree preferred

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