The posting
You should join our team if you believe… That exceptional hospitality begins with exceptional leadership. That the Front Office sets the tone for every guest experience, from arrival through departure. That great supervisors lead by example, support their teams, and step in wherever needed. That creating memorable guest experiences requires collaboration, communication, and genuine care. That service recovery is an opportunity to build guest loyalty through empathy, professionalism, and decisive action. That every interaction reflects the culture and values of Coury Hospitality.
You’re a great fit for this role if you love… Leading Front Desk operations during assigned shifts while ensuring guests receive exceptional, personalized service. Performing all Front Desk Agent responsibilities, including guest check-in, check-out, reservations, billing, and guest communications. Supporting the Front Office Manager by coaching, training, onboarding, and mentoring Front Desk team members. Leading by example through professionalism, accountability, and a hands-on approach to guest service. Serving as the first point of contact for guest concerns and providing timely, thoughtful service recovery while escalating issues when appropriate. Coordinating shift coverage, break schedules, and daily workflow to ensure efficient Front Office operations. Ensuring guest amenities, welcome gifts, VIP arrivals, and special requests are delivered accurately and on time. Monitoring the appearance of the lobby and Front Desk to maintain a polished, welcoming, and guest-ready environment. Completing daily reports, operational checklists, audits, and cash-handling procedures accurately. Partnering with Housekeeping, Engineering, Bell Services, Food & Beverage, and other departments to create seamless guest experiences. Supporting Front Desk team members throughout the shift while maintaining active participation in daily operations. Taking pride in creating an environment where guests feel genuinely welcomed and team members feel supported.
We’re excited to have you join us because… You understand that leadership is about supporting your team while delivering exceptional guest experiences. You lead with professionalism, integrity, and a positive attitude. You thrive in a fast-paced hospitality environment while maintaining attention to detail and composure. You communicate confidently and effectively with guests, teammates, and hotel leadership. You are organized, dependable, and able to balance guest service with operational responsibilities. You enjoy coaching others and helping teammates grow through encouragement and example. You understand the importance of collaboration across departments to ensure every guest enjoys a seamless stay. You believe every guest deserves a warm welcome, personalized service, and a memorable departure.
Education and Experience High school diploma or equivalent required. Previous Front Desk or Guest Services experience required. Previous supervisory or team lead experience in a hotel or hospitality environment preferred. Luxury, boutique hotel, or upscale hospitality experience preferred. Experience using property management systems (PMS) and standard office applications. Strong leadership, communication, coaching, and interpersonal skills. Excellent organizational, multitasking, and problem-solving abilities. Ability to handle guest concerns with professionalism, empathy, and sound judgment. Ability to work independently while contributing to a collaborative leadership team. Ability to work flexible hours, including mornings, evenings, weekends, holidays, and overnight shifts based on business needs. Bilingual English/Spanish communication skills preferred, but not required.
Work Environment and Physical Requirements Ability to stand and walk for extended periods throughout the shift. Ability to sit, bend, reach, and move throughout guest areas and hotel departments as needed. Ability to operate computers, telephones, property management systems, payment systems, and standard office equipment. Ability to occasionally lift, carry, push, or pull up to 20 pounds. Ability to maintain professionalism while managing multiple priorities in a fast-paced Front Office environment. Must wear required personal protective equipment as required by job responsibilities.
Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Additional duties may be assigned based on business needs. We are an equal opportunity employer.
