The posting
About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Group Rooms Coordinator. 🎸 GROUP ROOMS COORDINATOR | HARD ROCK HOTEL SAN DIEGO 📍 On-Site | Full-Time Bring the Details Together. Create the Experience. Behind every successful group stay is a team making sure every detail hits the right note. As our Group Rooms Coordinator, you'll be the connection point between Group Sales, hotel operations, and our clients, helping turn group room commitments into seamless guest experiences. From room blocks and rooming lists to billing details and last-minute requests, you'll keep the moving pieces organized, accurate, and on track from booking through departure. If you're highly organized, naturally detail-oriented, and energized by a fast-paced hotel environment where no two groups are exactly alike, this is your opportunity to take center stage. 🎸 Your Mission Support the successful execution of group room business by coordinating details, maintaining accurate reservations and room blocks, and creating seamless communication between clients, Sales, and hotel operations. 🎤 What You'll Do ✅ Provide timely, professional, and courteous service to group clients, guests, and internal partners. ✅ Support the Sales team with the administration and coordination of group room business from booking through departure. ✅ Build, update, and maintain accurate group room blocks in hotel reservation systems, including Opera and Passkey, as applicable. ✅ Enter and maintain group rooming lists and individual reservations while ensuring information remains accurate and up to date. ✅ Monitor group room blocks and reservation activity, identifying discrepancies, changes, and follow-up needs. ✅ Establish and maintain accurate billing instructions and Master Account information for group reservations. ✅ Process reservation changes, cancellations, additions, and deletions according to established procedures and group agreements. ✅ Communicate with clients regarding rooming lists, reservation details, cutoff dates, billing requirements, special requests, and other group needs. ✅ Prepare and distribute group-related documents, including correspondence, rooming lists, confirmations, proposals, agreements, resumes, and other materials. ✅ Maintain organized and accurate files for assigned groups, including correspondence, billing information, rooming lists, and supporting documentation. ✅ Utilize Amadeus and other designated systems accurately to support group tracking, documentation, booking, and follow-up. ✅ Partner with Group Sales, Events, Catering, Front Office, Reservations, Revenue Management, and other departments to ensure group requirements are communicated and executed accurately. ✅ Communicate group room changes, additions, deletions, special requests, and other important details to the appropriate operating departments. ✅ Participate in Resume meetings, pickup meetings, and other departmental meetings as required. ✅ Assist with group arrivals and departures, including monitoring rooming list accuracy and supporting last-minute client and reservation needs. ✅ Maintain regular communication with assigned groups and Event Managers to ensure client needs are met or exceeded. ✅ Assist with reconciliation of group room blocks and reservation information following group departure. ✅ Follow up on outstanding billing, reservation, or operational issues and communicate necessary information to the appropriate departments. ✅ Assist Sales Managers with site inspections, client meetings, property functions, sales initiatives, and departmental events as requested. ✅ Provide administrative support for reporting and special departmental projects. ✅ Maintain a positive, cooperative work environment while representing Coury Hospitality and Hard Rock Hotel San Diego with professionalism, energy, and genuine hospitality. 💎 You're a Great Fit If You… ✨ Have previous hotel experience in Sales, Reservations, Rooms, or another hospitality environment. ✨ Have experience coordinating group rooms or hotel reservations, preferably in a full-service hotel. ✨ Are highly organized and naturally wired to notice the details others might miss. ✨ Are comfortable working with hotel systems such as Opera, Passkey, Amadeus, or similar platforms. ✨ Are computer savvy and comfortable learning new technology and systems. ✨ Communicate clearly and confidently with clients, guests, and internal teams. ✨ Can manage multiple priorities, deadlines, and requests without losing sight of accuracy. ✨ Stay calm and professional when the pace picks up or plans change. ✨ Take initiative and bring energy, flexibility, and a genuine can-do attitude to your work. ✨ Build positive relationships and enjoy collaborating across departments. ✨ Have an innate desire to exceed client and guest expectations and follow through on the details. ✨ Are flexible to work evenings, weekends, and holidays as business demands. 🎓 Experience & Qualifications
Previous hotel Sales, Reservations, Rooms, or hospitality experience preferred. Previous group rooms coordination or hotel reservations experience preferred. Opera, Passkey, and/or Amadeus experience preferred. General understanding of hotel operations and the group sales process. Proficiency with Microsoft Office and the ability to learn new systems and technology. Must meet professional appearance and dress standards.
💪 Physical Requirements
Ability to stand, walk, and move throughout the hotel for extended periods. Ability to use computers, phones, and standard office equipment. Ability to move throughout the property and assist with group functions and client needs. May occasionally work inside or outside the building based on events and hotel operational needs.
🤘 Why Join Hard Rock Hotel San Diego? 🎸 Legendary Brand: Be part of an iconic hospitality brand built around music, culture, individuality, and unforgettable experiences. 🌟 Center Stage Downtown: Work in the heart of San Diego's Gaslamp Quarter and help create memorable stays for groups visiting from around the world. 🤝 Make Connections: Build relationships across Sales, Events, Rooms, Revenue, and hotel operations while becoming an essential part of the guest experience. 🎤 Every Detail Matters: Your work directly impacts how smoothly a group arrives, stays, and experiences the hotel. 🚀 Growth & Perks: Join Coury Hospitality and build your career in an environment that values collaboration, development, and exceptional service. 🎤 Let's Rock This Together If you're someone who loves bringing people, details, and departments together—and you know that the little things can make a big difference—we want you on our team. Bring your organization, your energy, and your passion for hospitality. Let's create an experience that hits every note. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
