The posting
The National is hiring for an In-Room Dining Server. You should join our team if you believe...
That exceptional hospitality can be created without a guest ever leaving their room. That thoughtful, personalized service is what turns a hotel stay into a memorable experience. That every delivery should feel polished, professional, timely, and welcoming. That attention to detail matters, from an accurately prepared order to a beautifully presented tray. That strong communication between In-Room Dining, Kitchen, and other hotel teams creates a seamless guest experience. That every interaction is an opportunity to create an UNMATCHED MOMENT.
You’re a great fit for this role if you love...
Delivering food and beverage orders to guest rooms with warm, professional, and attentive service. Reviewing orders carefully to ensure accuracy, presentation, special requests, and guest preferences are properly addressed. Demonstrating strong knowledge of menu items, ingredients, preparation methods, allergens, and available food and beverage options. Providing thoughtful recommendations for food, wine, cocktails, and non-alcoholic beverages when appropriate. Properly presenting and delivering meals, beverages, and amenities according to established In-Room Dining standards. Following responsible alcohol service guidelines at all times. Setting up guestroom dining experiences with attention to presentation, cleanliness, and detail. Communicating closely with Kitchen and Bar Curators to ensure orders are accurate, complete, and delivered within expected timing. Anticipating guest needs and providing discreet, personalized service throughout each interaction. Handling guest questions, concerns, special requests, and service recovery opportunities with empathy, urgency, and professionalism. Clearing trays, dishes, glassware, and other dining items from guest rooms and designated areas in a timely manner. Maintaining cleanliness and organization of In-Room Dining equipment, service areas, and storage spaces. Supporting fellow Curators and contributing to a culture of teamwork, excellence, and hospitality.
We’re excited to have you join us because...
You understand that In-Room Dining is an extension of the hotel's overall guest experience. You bring a genuine passion for hospitality, food, and beverage. You are polished, professional, and comfortable interacting with guests in a private and personal environment. You have strong attention to detail and take pride in delivering accurate, beautifully presented orders. You can confidently answer guest questions and communicate menu and beverage information. You can manage multiple orders and priorities while maintaining excellent service and timing. You remain calm, poised, and professional when handling guest concerns or unexpected situations. You understand the importance of discretion, respect, and privacy when entering guest floors and delivering orders. You are dependable, flexible, and willing to work evenings, weekends, holidays, and varying schedules based on business needs. You maintain a polished appearance and consistently follow grooming and uniform standards. You believe that the little details can make a big difference in a guest's stay.
Education and Experience
Previous hotel, restaurant, In-Room Dining, fine dining, or upscale hospitality experience preferred. Strong knowledge of food, beverage, and service standards preferred. Ability to learn menu items, ingredients, preparation methods, allergens, and food and beverage offerings. Strong communication and interpersonal skills. Excellent attention to detail and ability to multitask in a fast-paced environment. Ability to remain calm, poised, and professional under pressure. Passion for hospitality, food, beverage, and creating memorable guest experiences. Ability to follow In-Room Dining policies, service standards, safety procedures, and sanitation requirements. Must obtain and maintain any required state or local alcohol service permits or certifications. Must obtain and maintain any required state or local food service certifications. Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs. Must maintain a polished, professional appearance and adhere to all grooming and uniform standards.
Work Environment and Physical Requirements
Ability to stand and walk for extended periods throughout a shift. Ability to lift and carry trays, dishes, glassware, equipment, and other items weighing up to 25 pounds. Ability to safely maneuver food and beverage trays and service equipment through guest floors, hallways, elevators, and other hotel areas. Ability to use hands and fingers with precision for detailed service techniques. Ability to enter guestroom areas professionally while maintaining guest privacy and discretion. Ability to work in a fast-paced environment where guest needs, order volume, and service priorities may change quickly. Ability to safely handle food, beverages, glassware, serving equipment, and other materials according to established procedures. Ability to maintain cleanliness and organization of In-Room Dining service areas and equipment. Ability to wear required personal protective equipment based on job responsibilities.
Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
