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Open nowPosted 16 days ago

Lead Ambassador - Hotel Cleveland, Autograph Collection

Coury Hospitality404 open roles

Where
Hotel Cleveland, 24 Public Square, Cleveland, Ohio, United States of America
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Your applicationOpen nowLead Ambassador - Hotel Cleveland, Autograph CollectionCoury Hospitality · Hotel Cleveland, 24 Public Square, Cleveland, Ohio, United States of America

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Hotel Lead Ambassador — Job Description A Hotel Lead Ambassador is the primary front‑of‑house brand representative, delivering exceptional guest experiences, aligning with the hotel’s image and values, and supporting operational and marketing objectives. Core Responsibilities Brand Representation & Guest Experience

Serve as the first point of contact for guests entering the hotel or amenity spaces, greeting them warmly, assisting with luggage, and providing directions and local recommendations Embody the hotel’s brand image, values, and messaging in all interactions, ensuring a consistent and memorable experience Act as a brand advocate, promoting the hotel’s exclusivity, service standards, and unique offerings

Operational & Hospitality Duties

Support guest check‑in/out, process payments, and manage reservations as required Oversee lobby and amenity space cleanliness and presentation, including front desk, seating areas, and restrooms Engage guests through hospitality programming, event support, and activation of lobby services (e.g., restaurant, bar, lounge) Handle guest inquiries, complaints, and ensure prompt resolution to satisfaction

Event & Marketing Support

Plan and execute promotional events, product launches, and VIP experiences in alignment with hotel marketing goals Attend and represent the brand at hotel events, conferences, and community activities 

Market & Guest Insights

Gather guest feedback and monitor trends to inform service improvements 

Key Skills & Qualifications

Hospitality experience in front‑of‑house, concierge, or guest service roles Exceptional communication and interpersonal skills with a welcoming, professional demeanor  Ability to work flexible hours, including evenings, weekends, and holidays Strong brand awareness and alignment with luxury or high‑end service standards

 

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