The posting
The National is hiring for a Valet Captain. You should join our team if you believe...
That exceptional guest service begins the moment a guest arrives at the front drive. That a smooth, organized, and professional valet operation sets the tone for the entire guest experience. That great leaders support their teams, communicate clearly, and lead by example. That every vehicle, key, guest interaction, and operational detail deserves care and attention. That teamwork and accountability are essential to maintaining a successful valet operation. That every arrival and departure is an opportunity to create an UNMATCHED MOMENT.
You’re a great fit for this role if you love...
Supporting the Valet Manager and Director of Operations with the daily execution of the valet operation. Providing direction, support, and coaching to Valet Curators throughout each shift. Ensuring the valet lane is organized and operating efficiently, with vehicles pulled to the front promptly. Maintaining proper rotation among Curators who are parking and retrieving vehicles. Reviewing the Flash Valet system to ensure Curators are signed in and vehicles are accurately marked as parked and pulled. Completing daily key and garage audits to ensure keys are properly managed and vehicles are parked and ticketed correctly. Issuing key tags to new apartment residents and maintaining organized key-handling procedures. Ensuring guest vehicles are handled, parked, and retrieved with the utmost care. Checking that valet tools, equipment, technology, luggage tags, valet tags, and other supplies are clean, secure, charged, and ready for each shift. Reviewing radio logs and ensuring radios are properly signed in and out and accounted for at the beginning and end of each shift. Maintaining a clean, organized, and welcoming front drive by picking up trash, restocking water, and keeping the valet stand orderly. Communicating operational concerns, maintenance needs, safety issues, or supply shortages to leadership. Responding to guest questions and concerns promptly, professionally, and with genuine care. Supporting the team during busy periods and stepping in wherever needed to keep the operation moving. Helping create a positive team environment through clear communication, coaching, and leading by example.
We’re excited to have you join us because...
You understand that valet is often the first and last impression a guest has of the property. You have previous valet or professional parking experience and understand the importance of safe and efficient vehicle handling. You are approachable and comfortable providing direction and coaching to fellow Curators. You can remain calm, professional, and solution-oriented when handling guest concerns or operational challenges. You are highly organized and able to manage multiple priorities during a busy shift. You communicate clearly and professionally with guests, Curators, managers, and other departments. You take initiative and actively look for ways to improve the valet operation. You encourage teamwork, open communication, and a positive work environment. You demonstrate a strong sense of urgency and understand the importance of timely vehicle retrieval and guest service. You are dependable and willing to work independently while supporting the larger Valet team. You take pride in creating a welcoming, professional, and seamless arrival experience for every guest.
Education and Experience
High school diploma or GED required. Previous valet or professional parking experience required. Two or more years of experience in a valet and/or professional parking role preferred. Previous lead, captain, supervisory, or leadership experience preferred. Valid driver's license required. Clean driving record required. Strong customer service and interpersonal skills. Ability to coach, motivate, and support team members. Ability to communicate professionally and effectively with guests, employees, managers, and other departments. Strong organizational and multitasking skills. Ability to interpret and follow company policies, procedures, and standard business practices. Ability to identify challenges, develop solutions, and help lead the team through operational changes. Demonstrated sense of urgency, reliability, and timeliness. Must meet company driving requirements and successfully complete required MVR screening.
Work Environment and Physical Requirements
Ability to stand, walk, and maintain well-paced mobility for extended periods throughout the shift. Ability to lift and transport items weighing at least 50 pounds. Ability to push and pull carts and other equipment weighing up to 250 pounds. Ability to frequently enter and exit guest vehicles throughout the day. Ability to run short distances as needed to efficiently retrieve guest vehicles. Ability to work outdoors in varying weather conditions, including heat, cold, rain, wind, and other inclement weather. Ability to work around moving vehicles while maintaining constant awareness of guest and employee safety. Ability to remain professional, attentive, and service-oriented in a fast-paced front-drive environment. Must wear comfortable, closed-toe, non-skid shoes while working. Must maintain a clean driving record and successfully complete required annual MVR screening.
Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
