The posting
Do you enjoy meeting people and creating memorable guest experiences?
We are looking for a friendly, professional, and service-oriented Front Office Executive to join our team! If you enjoy interacting with guests, solving problems, and working in a hospitality environment, we would love to hear from you.
As the first point of contact for our guests, you will play an important role in ensuring a smooth, welcoming, and enjoyable experience throughout their stay.
Key Responsibilities
Guest Services
- Welcome guests warmly and manage check-in and check-out procedures efficiently.
- Handle guest enquiries, requests, feedback, and complaints professionally.
- Provide information on hotel facilities, services, and local attractions.
Reservations & Room Management
- Manage room reservations, cancellations, amendments, and booking enquiries.
- Monitor room availability and ensure accurate room allocations.
- Coordinate with the housekeeping team to ensure rooms are clean and ready for arriving guests.
Guest Relations & Coordination
- Liaise with housekeeping, maintenance, security, and other departments to meet guest needs.
- Assist with luggage handling, transportation arrangements, and concierge services when required.
- Maintain a welcoming and professional reception environment.
Payments & Administration
- Process guest payments, deposits, and room charges accurately.
- Handle cash and credit card transactions and maintain accurate financial records.
- Update guest profiles and maintain accurate reservation records.
- Ensure guest information is handled confidentially in accordance with data protection requirements.
Safety & Security
- Follow hotel safety, security, and emergency procedures.
- Report incidents and security concerns promptly.
- Assist guests during emergencies in accordance with established procedures.
Job Requirements
- Minimum 3 years of hotel Front Office experience.
- Good command of spoken and written English.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Able to remain calm and professional when handling guest complaints or challenging situations.



