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Open nowPosted 18 days ago

Customer Support Executive

CrelioHealth5 open roles

Where
Pune, Maharashtra, India
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Your applicationOpen nowCustomer Support ExecutiveCrelioHealth · Pune, Maharashtra, India

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CrelioHealth's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 18 days ago

The posting

Location: Pune,Maharashtra,India

  • Location(s): Pune
  • Job Role: Customer Support Executive

Responsibilities

  • Interact with users through a series of actions, answer all queries, and resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
  • Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
  • Assist with high-severity requests or issue escalations as needed.

Requirements

  • Must be a graduate in any stream.
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognise the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working in the US time zone

About CrelioHealth

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com

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