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Open nowFirst seen 2 days ago

Destinations Manager

Crew Life at Sea738 open roles

Where
Miami, Florida, United States
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Your applicationOpen nowDestinations ManagerCrew Life at Sea · Miami, Florida, United States
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Summary

  • To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
  • Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises
  • To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments
  • Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
  • Ensure Destinations team provide standards of service consistent with RSSCs expectations
  • Ensure appropriate follow up on guest issues addressed to the Destinations Desk

Profile

  • Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
  • Worked in a luxury environment as Destinations Manager for at least 3+ years
  • Understanding of the highest level of service
  • Must have fulfilled equivalent position on a medium+ sized ship
  • Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
  • Well organized; a multi-tasker
  • Used to dealing with complaint handling
  • Used to dealing with special requests and used to achieving results
  • Ability to manage the Destinations Team
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
  • Excellent communication skills.
  • Strong leadership skills and practice leadership by example
  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
  • Ability to work in an international environment
  • Excellent appearance
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