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Open nowFirst seen 4 days ago

Front Office Agent

Crew Life at Sea738 open roles

Where
Dubai, Dubai, United Arab Emirates
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Your applicationOpen nowFront Office AgentCrew Life at Sea · Dubai, Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crew Life at Sea's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Overview: As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

  1. Guest Arrival and Departure: Warmly welcome guests upon arrival and facilitate a smooth check-in process. Provide information about the resort's facilities, services, and special promotions. Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
  2. Reservation Management: Manage guest reservations, ensuring accuracy and completeness. Effectively communicate room rates, packages, and availability to guests. Assist with room assignment and accommodate special requests whenever possible.
  3. Guest Services: Address guest inquiries and provide information about local attractions, dining options, and activities. Handle guest requests promptly and liaise with other departments to fulfill special requirements. Coordinate with the concierge to arrange transportation, tours, and other guest services.
  4. Communication: Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments. Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
  5. Problem Resolution: Address and resolve guest concerns or issues in a timely and effective manner. Report any recurring issues or trends to the Front Office Manager for continuous improvement.
  6. Administration: Ensure accurate record-keeping of guest information, preferences, and special requests. Assist in the preparation of daily reports, including occupancy rates and revenue figures.
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Crew Life at Sea's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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