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Open nowFirst seen 3 days ago

Guest Relation Manager

Crew Life at Sea738 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowGuest Relation ManagerCrew Life at Sea · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crew Life at Sea's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Key Responsibilities:

- Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship

- Handle and resolve guest complaints in a timely and professional manner

- Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations

- Maintain a high level of customer satisfaction by anticipating guest needs and addressing any issues that may arise

- Develop and maintain relationships with guests to enhance their overall experience on board

- Collaborate with other departments to ensure smooth operations and high-quality guest service

- Train and supervise a team of guest relations staff to ensure they provide exceptional service to guests

- Monitor guest feedback and provide regular reports to management

- Stay updated on industry trends and best practices to continuously improve guest relations processes and procedures

- Handle any emergency situations and follow company protocols

- Assist with onboard events and activities as needed

- Adhere to and enforce all company policies and procedures

Qualifications:

- Bachelor's degree in Hospitality Management or related field

- Minimum of 3 years of experience in guest relations, preferably in the cruise industry

- Strong communication and interpersonal skills

- Excellent problem-solving and conflict resolution abilities

- Ability to work in a fast-paced and dynamic environment

- Strong organizational and time management skills

- Proficient in Microsoft Office and reservation systems

- Fluent in English, additional languages are a plus

- Willingness to work flexible hours, including weekends and holidays

- Must be able to pass a background check and drug screening

- Must have a valid passport and be able to travel internationally

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One press. We do the rest.

  1. A CV for this posting

    Written against Crew Life at Sea's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Crew Life at Sea's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Crew Life at Sea's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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