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Open nowFirst seen 5 days ago

Head Waiter

Crew Life at Sea738 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowHead WaiterCrew Life at Sea · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crew Life at Sea's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position: Head Waiter

Responsibilities:

  1. Dining Service Management: Supervise and coordinate all aspects of the dining service, including restaurant operations, buffet service, and special dining events, ensuring smooth and efficient service delivery.
  2. Guest Relations: Provide personalized and attentive service to guests, creating a welcoming and comfortable dining environment. Address guest inquiries, concerns, and special requests in a professional and prompt manner.
  3. Team Leadership: Lead and motivate a team of wait staff, providing guidance, training, and ongoing support to ensure high-quality service and a positive work environment.
  4. Service Standards: Maintain and uphold service standards, ensuring consistency, attention to detail, and adherence to established protocols, enhancing the overall guest experience.
  5. Food and Beverage Knowledge: Possess comprehensive knowledge of the menu offerings, including ingredients, preparation methods, allergens, and special dietary requirements, to assist and advise guests in their dining choices.
  6. Order Taking and Processing: Oversee the order-taking process, ensuring accuracy and efficiency in recording and relaying guest orders to the kitchen and bar staff.
  7. Upselling and Promotion: Encourage upselling techniques among the wait staff to enhance revenue generation. Promote specials, signature dishes, and beverage pairings to maximize guest satisfaction and sales.
  8. Conflict Resolution: Handle guest complaints or concerns professionally, striving to resolve issues promptly and to the guest's satisfaction. Escalate complex matters to the appropriate supervisor or management as needed.
  9. Hygiene and Safety: Enforce and maintain strict hygiene and safety standards, including food handling, sanitation, and responsible alcohol service, in compliance with relevant regulations and company policies.
  10. Administrative Tasks: Complete administrative duties such as shift reports, inventory control, ordering supplies, and other related tasks to ensure smooth operations.

Qualifications:

  1. Experience: Proven experience as a Head Waiter or in a similar supervisory role in a fine dining restaurant, upscale hotel, or cruise ship. Previous experience in a multicultural and fast-paced environment is advantageous.
  2. Food and Beverage Knowledge: Strong knowledge of food and beverage service, including fine dining etiquette, wine service, cocktail preparation, and menu presentation.
  3. Leadership Skills: Excellent leadership and interpersonal skills to inspire and motivate a team of wait staff. Ability to delegate responsibilities, provide constructive feedback, and maintain a positive work environment.
  4. Customer Service: A genuine passion for providing exceptional customer service. Strong communication and problem-solving skills to address guest inquiries, complaints, and special requests effectively.
  5. Multilingual Skills: Proficiency in English is required. Additional language skills are highly desirable, especially those commonly spoken by cruise ship guests.
  6. Adaptability: Ability to work flexible hours and adjust to changing schedules, including evenings, weekends, and holidays. Willingness to work on different cruise ships and accommodate varying itineraries.
  7. Organizational Skills: Strong organizational and time management abilities to handle multiple tasks and prioritize effectively in a fast-paced environment.
  8. Hygiene and Safety Consciousness: Understanding and adherence to hygiene and safety standards, including food safety protocols, sanitation practices, and responsible alcohol service.
  9. Certification: Possession of relevant certifications in food safety, responsible alcohol service, or hospitality is advantageous.
  10. Positive Attitude: A positive and professional demeanor, with a genuine passion for hospitality and a commitment to guest satisfaction.
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One press. We do the rest.

  1. A CV for this posting

    Written against Crew Life at Sea's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Crew Life at Sea's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Crew Life at Sea's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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