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Open nowFirst seen 5 days ago

Shorex

Crew Life at Sea738 open roles

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Your applicationOpen nowShorexCrew Life at Sea

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crew Life at Sea's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

  • Represents the image of the company and perform all activities in an enthusiastic and professional manner.
  • Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions.
  • Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.
  • Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.
  • Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.
  • Assists with tour ticket delivery & voyage preparation.
  • Assists with end of voyage and end of month inventories.
  • Escorts and evaluate tours as needed.
  • Promotes, sells & guides the Behind the Scenes Tours.
  • Regular duties also include: cross training employee candidates and the training new employees. Managing and conducting tour dispatches from a ship lounge or from the pier.
  • Assist with other onboard activities such as but not limited to Pier Welcome Back, and Guest Engagement as required by onboard management.
  • Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.
  • Must be able to provide effective Shore Excursion briefings and conduct Q & A sessions with guests and colleagues.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. Greeting and welcoming customers to the tour.
  • Informing customers about the itinerary for each tour.
  • Planning itineraries in accordance with weather forecasts and the length of each tour.
  • Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
  • Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
  • Gathering and maintaining the requisite equipment for each tour.
  • Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
  • Familiarizing customers with each region or establishment.
  • Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
  • Directing customers to other, non-competing services that might be of interest to them
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