The posting
Candidates must be based in Cape Town to be considered for this position. Applicants must be based within a reasonable commuting distance of the Southern Suburbs. Who We Are Looking For Crisis24 is seeking a Senior Manager, Intelligence to lead and strengthen embedded intelligence programs supporting complex, global clients. This senior leadership role combines solution implementation, intelligence expertise, client advisory, operational oversight, program development, and people leadership. The Senior Manager will work closely with clients and internal leadership to implement and mature intelligence programs, ensure high-quality delivery, identify opportunities for growth and innovation, and develop managers and analysts. The role will also provide senior subject matter expertise across intelligence operations, GSOCs, risk intelligence, protective intelligence, and critical event management. What You Will Work On
Own the end-to-end implementation timeline for new programs — building project plans with milestones, dependencies, and risk mitigation steps; coordinating client, staffing, technology, and product workstreams across Recruiting, IT, Account Management, and GSOC operations; and directing go-live so programs launch on schedule and meet client requirements from day one Serve as a resource to other managers implementing new programs, providing playbooks, checklists, staffing templates, and hands-on guidance so implementations are consistent across EIS Conduct post-launch reviews of newly implemented programs to confirm deliverables, staffing, and technology are performing as designed, and capture lessons learned to improve the implementation process Own client retention for assigned accounts throughout the life of the program — maintaining a direct line to client decision-makers, monitoring client-health signals to get ahead of risk and overseeing the managers on those accounts Oversee the quality and performance of intelligence programs, ensuring products and services meet client requirements, SLAs, KPIs, and Crisis24 standards Lead, coach, and develop managers and analysts, with a focus on performance, engagement, leadership development, and succession planning Identify and implement process, service, technology, and AI-enabled improvements, ensuring appropriate governance, quality assurance, training, and human oversight Establish and improve intelligence standards, SOPs, processes, and best practices across embedded programs Represent Crisis24 and EIS with clients, professional associations, industry forums, presentations, and other external engagements
Who You Will Work With The Senior Manager reports to the Director, Embedded Intelligence Services and, as the senior EIS liaison in the Cape Town office, is the main point of contact for both clients and employees based there. The Senior Manager collaborates with other Crisis24 business units and corporate departments, including Global Intelligence and Operations, Account Management, and Client Solutions and Innovation, to ensure new programs are staffed, equipped, launched, and continue to operate to a consistently high standard. What You Will Bring Required Qualifications
Master's degree or equivalent experience 8+ years of experience in intelligence analysis, enterprise risk management, security, or a related field. Demonstrated experience implementing new intelligence, GSOC, or similarly complex client-facing programs end-to-end — building project plans, coordinating technology provisioning, and directing go-live Experience recruiting, hiring, and onboarding analysts and managers, including defining role requirements Experience defining deliverables and service levels directly with clients ahead of program launch Experience owning senior-level client relationships, service delivery escalations, and retention over the life of a program, including oversight of program managers Experience with personnel leadership, performance management, succession planning, and team development, including mentoring managers on repeatable implementation processes and playbooks, as well as client relationship development Ability to use program metrics and client-health indicators to drive decisions and corrective action Familiarity with technology-enabled or AI-enabled workflows with appropriate governance and human oversight
Preferred Qualifications
Expertise in Global Security Operations Centers (GSOCs), including experience configuring GSOC technology and staffing GSOC teams Project management and/or risk management certifications preferred (PMP, CPP, etc.) Experience with recruiting/applicant tracking systems and technology vendor management Experience leveraging AI technologies and tools to enhance intelligence analysis, production, and efficiency Foreign language and travel experience; proficiency in a second language Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), Power BI, and Google Earth/Maps
What You’ll Gain
Shape how EIS launches new programs across the business Lead and develop multiple teams of intelligence professionals Work with international clients on complex intelligence, security, and risk challenges Gain exposure to real-time geopolitical, travel security, GSOC, and crisis management operations Help shape the future of embedded intelligence through innovation and AI-enabled capabilities Join a collaborative, mission-driven global intelligence and security organization Professional development and continuous learning opportunities
This is an in-office position based in Cape Town, South Africa. Travel to client locations may be required, and occasional evening or weekend work may be necessary based on business needs.
