The posting
YouTube Customer Support Specialist (Shots / YTC / YouTube Social) – German Speaker
Location: LACS Santos
Work Model: On-site
Start Date: 2 February 2026
Languages: German (Fluent)
Working Hours:
- Monday to Friday, 09:00 – 18:00 (fixed schedule)
Role Overview
This role supports YouTube-related services across different products such as YouTube Shots, YTC, and YouTube Social, offering a stable weekday schedule.
Key Responsibilities
- Support users with YouTube product inquiries
- Provide accurate and timely customer assistance
- Follow internal processes and quality guidelines
- Ensure positive user experience
Requirements
- German fluency required
- Open to candidates with or without experience
Salary & Benefits
- Base salary (no experience): €15,260 gross per year
- Signing bonus: €2,000 – €2,500 (depending on profile)



