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Conseiller(ère) Clientèle Francophone – Secteur de l'Énergie

Cross Border Talents1,453 open roles

Where
Fafe, Portugal
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Your applicationOpen nowConseiller(ère) Clientèle Francophone – Secteur de l'ÉnergieCross Border Talents · Fafe, Portugal
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 4 hours ago

Cross Border Talents median: 2 days open

The posting

Vous parlez français à un niveau C1 ou plus et vous résidez déjà au Portugal ? Rejoignez notre équipe à Guimarães et accompagnez les clients d'un acteur du secteur de l'énergie !

Lieu

Guimarães, Portugal

Travail sur site pendant les 3 premiers mois, puis passage en mode hybride.

Aucune relocalisation possible : cette offre s'adresse uniquement aux candidats qui résident déjà au Portugal.

Date de démarrage

Novembre ou décembre 2026

Vos missions

  • Répondre aux demandes des clients francophones d'un fournisseur d'énergie (électricité et/ou gaz) par téléphone, e-mail ou chat
  • Informer les clients sur leurs contrats, leurs offres et leurs factures d'énergie
  • Accompagner les clients dans leurs démarches : souscription, changement d'offre, déménagement, relevés de compteur, résiliation
  • Expliquer les factures et traiter les questions de consommation et de paiement
  • Gérer les réclamations avec professionnalisme et proposer des solutions adaptées
  • Assurer une expérience client de qualité en respectant les procédures du projet

Profil recherché

  • Français niveau C1 minimum, C2 ou langue maternelle : seule langue exigée
  • Résider actuellement au Portugal, à Guimarães ou dans ses environs
  • Être autorisé(e) à travailler au Portugal
  • Être disponible pour commencer en novembre ou décembre 2026
  • Excellentes compétences en communication orale et écrite
  • Sens du service, patience et orientation client
  • Aisance avec les outils informatiques
  • Une expérience en service client, idéalement dans l'énergie, les télécoms ou les assurances, est un plus mais n'est pas obligatoire

Nous offrons

  • Une formation complète sur le secteur de l'énergie et les outils du projet
  • Un mode de travail hybride après la période d'intégration
  • Un environnement de travail international et bienveillant

Intéressé(e) ? Postulez dès maintenant pour un démarrage en novembre ou décembre 2026 !

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