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Open nowFirst seen 6 days ago

Customer Care Specialist (Dutch), Serbia

Cross Border Talents5,503 open roles

Where
Beograd, Serbia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Care Specialist (Dutch), SerbiaCross Border Talents · Beograd, Serbia, Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Position: Customer Care Specialist (Dutch)

Location: Remote in Serbia

Employment Type: Full-time

Are you ready to advance your career in a thriving remote environment? We are seeking experienced Dutch-speaking Customer Care Specialists to join a top-rated BPO company with exceptional employee satisfaction. This role involves supporting customers of an e-commerce brand while working from your home in Serbia.

Duties and Responsibilities:

  • Provide technical-based customer assistance via voice, chat, and email in a timely manner.
  • Deliver exceptional customer experiences and resolve issues efficiently.
  • Document interactions in a dedicated CRM system and contribute to team initiatives.
  • Actively participate in department activities, providing feedback and supporting collaborative solutions.

Requirements:

  • Proficient in Dutch (C1 level) and English (B2 level), both verbal and written.
  • Reside in Serbia and able to work legally without company sponsorship.
  • Experience in customer support and technical assistance, particularly with help desks or IT functions.
  • Able to pass a background check.
  • Strong independent work ethic with excellent remote teamwork skills.
  • Proficient in problem-solving, critical thinking, and adapting to process changes.
  • Solid understanding of PC-based internet and software applications (e.g., Microsoft Office).

Offer:

  • Competitive remuneration package based on experience, skills, and performance.
  • Indefinite contract with private health and life insurance.
  • Monthly Work From Home allowance of 60.
  • Night shift allowance of 15 and overtime pay of 26.
  • Eight-hour shifts on a weekly rotation, covering Monday to Sunday from 9 AM to 11 PM.
  • Fully remote work from Serbia.
  • Join a dynamic and creative team with a positive and supportive atmosphere.
  • Access to guidance and tools to help you reach your full potential.

If you're enthusiastic about delivering top-notch customer service and eager to be part of a fantastic team, we invite you to apply!

Seize this opportunity to grow and excel in your career!

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