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Open nowFirst seen 4 days ago

Customer Service Representative – German + English

Cross Border Talents5,503 open roles

Where
uMhlanga, South Africa
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Your applicationOpen nowCustomer Service Representative – German + EnglishCross Border Talents · uMhlanga, South Africa

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Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Customer Service Representative – German + English

Location: Umhlanga, South Africa (On-Site)

Start Dates: April, June, August, October 2026

Work Schedule: 24/7 rotating shifts

About the Role:

We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first point of contact for customers, providing high-quality support and ensuring customer satisfaction.

Responsibilities:

  • Handle customer inquiries via phone, email, or chat in German and English
  • Provide accurate information on products, orders, and services
  • Resolve customer issues professionally and efficiently
  • Maintain accurate records of customer interactions
  • Work effectively in a fast-paced, 24/7 rotating shift environment

Requirements:

  • Fluent in German and English
  • Matric / Grade 12 qualification is essential
  • Strong communication and problem-solving skills
  • Ability to work in a 24/7 rotating shift schedule
  • Customer service experience is a plus

Additional Information / Perks:

  • 1x local flight to Durban prior to start date
  • 20 nights accommodation covered at a location selected by Concentrix
  • On-site work only; relocation to Umhlanga required before start
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