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Open nowFirst seen 4 days ago

Danish Customer Support Representative in Barcelona!

Cross Border Talents5,503 open roles

Where
Århus, Denmark
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Your applicationOpen nowDanish Customer Support Representative in Barcelona!Cross Border Talents · Århus, Denmark

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Join Our Team as a Customer Support Representative in Barcelona!

Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain!

Location: Barcelona, Spain Employment Type: Full-time Work Model: On-site

What You'll Do:

  • Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently
  • ️ Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
  • Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
  • Escalate potential service issues to senior team members as needed
  • Adhere to all project processes and procedures, ensuring compliance with the contractual SLA
  • Provide coverage for other agents in their absence, and collaborate on specific team projects
  • Manage administrative responsibilities, including records of holidays, sickness, and overtime
  • Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction

What Were Looking For:

  • Native or fluent in Danish, both verbal and written
  • Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience
  • Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
  • Strong customer care skills with the ability to listen to and understand customer needs
  • ️ Capable of taking ownership of calls and resolving issues or escalating them as needed

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • ️ Guidance and tools to help you reach your full potential

Ready to make a difference? Apply now and be a part of our vibrant team in Barcelona!

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