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Open nowFirst seen 5 days ago

German Team Leader position in Vibrant Riga!

Cross Border Talents5,503 open roles

Where
Riga, Latvia
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Your applicationOpen nowGerman Team Leader position in Vibrant Riga!Cross Border Talents · Riga, Latvia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you ready to take the lead in a dynamic environment where your leadership skills can shine? Join us as a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heights!

Your Mission:

Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal! Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecardsyour teams success is your success! Target Achiever: Meet and surpass key metrics such as shrinkage, productivity, and attritionlets celebrate those wins together! Proactive Management: Identify dips in performance early and implement effective reinforcement plans to keep your team thriving. Communicate Effectively: Maintain strong, consistent communication with internal and external partnersyour voice matters! Daily Operations: Oversee and delegate daily tasks, ensuring seamless delivery aligned with customer KPIs. Process Improvement: Dive deep into processes and SOPs, bringing fresh ideas for efficiency and excellence. Team Engagement: Conduct energizing team huddles to share updates, feedback, and key focusescreate a culture of collaboration! Client Solutions: Tackle client queries and complaints head-on, working across departments to resolve complex issues swiftly. Mentorship Excellence: Provide coaching on process and quality, and conduct audits to ensure top-notch service. Analytics & Reporting: Perform root cause analyses and create actionable plans to boost team performance. Training Support: Identify training needs and facilitate coaching to unlock your teams full potential. Collaboration: Work alongside recruitment, training, quality, HR, and workforce teams to enhance agent performance. Ad Hoc Tasks: Step in with additional tasks to elevate service quality and improve KPIs.

Who You Are:

Language Skills: German (C1) and solid English (B1+) for effective communication. People Management: Proven experience leading teams with outstanding interpersonal skills. Tech-Savvy: Comfortable with MS Office (Word, Excel, PowerPoint) and typing 50 wpm with 90% accuracy. Analytical Thinker: Strong problem-solving skills and a knack for creative initiatives. Customer Support Guru: Experience in customer support, with hands-on skills in live chat and social media. Self-Motivated Leader: A proactive achiever who can juggle multiple assignments with ease.

What We Offer:

Dynamic Work Environment: Enjoy a diverse and modern workspace that fosters creativity and collaboration. Career Growth: Opportunities for personal and professional developmentyour journey starts here! Flexible Shifts: Work within operational hours from 7 AM to 11 PM, Monday to Sunday (40 hours per week).

Ready to inspire and lead? Apply now to be part of our exciting journey in Riga!

Together, well make a difference and achieve greatness!

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