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Open nowFirst seen 4 days ago

German Technical customer support, Thessaloniki

Cross Border Talents5,503 open roles

Where
Thessaloniki, Greece
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Your applicationOpen nowGerman Technical customer support, ThessalonikiCross Border Talents · Thessaloniki, Greece

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Join Our Team as a German-speaking Technical Customer Support Specialist in Thessaloniki!

Are you passionate about technology and customer service? Do you have a flair for problem-solving and enjoy assisting users with technical inquiries? If youre a German speaker looking to further your career in a vibrant city, we want you on our team!

Your Role:

As a Technical Customer Support Specialist, you will be essential in providing top-tier assistance to our users. Your main responsibilities will include:

User Interaction: Engage with users through various channels (email, phone, chat) to understand and address their technical concerns. Account Analysis: Evaluate users specific account setups and past interactions to recommend effective solutions. Technical Troubleshooting: Address software, hardware, and logistical questions, ensuring users receive timely resolutions. Issue Escalation: Identify complex issues and escalate them appropriately while providing context for the escalation.

Requirements:

Language Proficiency: Native or fluent in German (oral and written) and fluent in English (minimum C1 level). Experience: Previous experience in a customer-facing role (B2B or B2C) is essential. Technical Skills: Basic coding knowledge with the ability to read code; prior experience in multi-channel customer support is preferred. Communication Skills: Exceptional verbal and written communication skills, demonstrating clarity in conveying technical information. Problem-Solving Abilities: Proven capability to navigate and resolve complex technical challenges effectively. Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.

What We Offer:

Competitive Remuneration Package: A base salary that reflects your experience, skills, and performance. Dynamic Team Environment: Work within a supportive and creative team atmosphere where positivity thrives. Referral Program: Benefit from our referral program by bringing your friends to join our team. Relocation Support: Assistance with your move to Thessaloniki, helping you settle into your new role and city. Career Development: Access to guidance and tools to help you achieve your career goals.

If you are eager to deliver outstanding technical support and be part of a friendly, innovative team in Thessaloniki, apply today! Your next adventure awaits!

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