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Open nowFirst seen 5 days ago

Italian Customer Service Representative wanted in Barcelona!

Cross Border Talents5,503 open roles

Where
Barcelona, Spain
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Your applicationOpen nowItalian Customer Service Representative wanted in Barcelona!Cross Border Talents · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs) Keep up-to-date with our services and products to better assist customers Escalate any service issues to senior team members as necessary Collaborate on team projects and cover for colleagues when needed Participate in regular meetings and contribute to a positive team environment Fulfill administrative duties, including tracking holiday and sickness records

What Were Looking For:

Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level) Experience: At least 1 year of customer service experience, ideally in a technical support role Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution

Whats in It for You?

Competitive Salary Package based on experience and performance Working Hours: Monday to Friday, 09:00 AM - 06:00 PM Annual Leave: 23 days of paid vacation Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere Career Growth: Access to guidance and resources to help you reach your full potential

If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!

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