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Open nowFirst seen 5 days ago

Italian or German Customer Support Role in Romania!

Cross Border Talents5,503 open roles

Where
Bucharest, Bucharest, Romania
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Your applicationOpen nowItalian or German Customer Support Role in Romania!Cross Border Talents · Bucharest, Bucharest, Romania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Italian or German Customer Support Role in Romania (Locals Only), starting asap!

Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center in Romania. As a key player in our pursuit of international service excellence, you'll be the first point of contact for our clients, providing top-notch support and ensuring customer satisfaction.

Key Accountabilities:

  • Provide outstanding customer service via email and phone interactions.
  • Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
  • Communicate with customers through various channels in Italian or German and English.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

  • Proficient writing and speaking skills in Italian/German (C1 level) are essential, with English proficiency required at a B2 level.
  • Prior experience in an international airline environment/operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment.

Perks and Benefits:

  • Competitive salary package, reflecting your expertise and contributions.
  • Meal tickets.
  • Private medical subscription.
  • Reimbursement for public transportation subscription.
  • Bring a friend Referral Program Consistent rewards for recommendations.
  • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
  • Permanent contract with the potential for advancement, providing stability and security.
  • Full paid training provided by the company.
  • Exciting career growth opportunities within a globally renowned organization.
  • Engaging projects with leading global brands, offering diverse and rewarding experiences.
  • Supportive and collaborative work culture, fostering both personal and professional development.

Specifications for the Working Environment:

  • Dynamic, young, and diverse environment.
  • Full equipment provided by the company.
  • All modern equipped kitchen and lunch area including the latest coffee/tea machines.
  • Complex facilities for the work environment (Subway and all public transportation, local shops, restaurants, and pharmacies).

Join us and be part of a team that's shaping the future of customer experiences worldwide!

Please note that this is a long-term contract opportunity.

Apply now and embark on an exciting journey with us!

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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