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Open nowFirst seen 4 days ago

Operations Manager II (REF DSR 043)

Cross Border Talents442 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowOperations Manager II (REF DSR 043)Cross Border Talents · Lisbon, Portugal

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: first seen 4 days ago

The posting

Position: Operations Manager II Location: Lisbon, Portugal Work model: On-site Employment type: Full-time Salary: 2500 Euros/monthly gross + other benefits

DUTIES AND RESPONSIBILITIES:

Lead the operations floor, managing managers, supervisors and their teams, with accountability for the performance and results of multiple units Select, train, develop and manage the performance of direct reports, planning and assigning work in line with company policies and legal requirements Hold regular one-on-ones with direct reports to review performance and provide ongoing coaching Analyse and maintain client Service Level Agreements, implement improvement plans where needed and ensure compliance with active contracts Own client relationships, keeping communication open, understanding expectations and monitoring satisfaction Host regular Business Reviews, presenting service and Operational Efficiency Reports, and lead weekly meetings with functional leaders on site operations and upcoming needs Work with Training, HR, Quality, WFM and Talent Acquisition to build action plans that solve issues and drive continuous improvement Contribute to programme profitability (revenue, margins, billing, seat utilisation and retention), with training and support to grow towards full P&L ownership Partner with Business Development on growth opportunities and support site visits from potential clients

REQUIREMENTS:

English at C1 level Several years of BPO / contact centre operations management experience, ideally in the Portuguese market 2–4 years of progressive management experience leading supervisors and team leaders Strong floor leadership: visible, hands-on and able to drive performance across multiple teams Experienced coach and mentor, able to build action plans that maximise performance and give effective feedback Ability to analyse and improve work processes and lead change in a fast-paced environment Able to work well under pressure, follow through to completion and maintain a professional demeanour Excellent written and verbal communication skills, confident presenting to clients and internal stakeholders Willing to work a flexible schedule Based in Lisbon and legally authorised to work in Portugal

OFFER:

Annual bonus Meal allowance of €7.63 per working day Health insurance from day one

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