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Open nowFirst seen 4 days ago

Remote Customer Advisor for Airbnb-German Market

Cross Border Talents639 open roles

Where
Athens, Attica, Greece, Remote
Work mode
Remote
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Your applicationOpen nowRemote Customer Advisor for Airbnb-German MarketCross Border Talents · Athens, Attica, Greece, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Our clients mission is to create a world where anyone can belong anywhere. To that end, Airbnb empowers millions of people around the world to use their spaces, passions, and talents to become entrepreneurs. The Community Support team are the hosts to the Airbnb community on a journey to build the world's most loyal travel community through exceptional service.



As a remote Customer Advisor for Airbnb your mission will be:

  • To deliver timely, accurate and professional customer service via chat, emails and inbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
  • Fully investigate and try to understand the root causes of the questions.
  • Provide a detailed closed loop response with updates and education for each workflow.
  • Create high quality interaction with the agents leading to learning and not just answering.
  • Work with site management to identify and properly escalate lack of performance.
  • Provide additional non-ticket bug escalation assistance

Requirements:

  • Fluent German with English B2 and higher
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Role can be done remotely from Greece (relocation is provided)
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