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Open nowPosted 15 hours ago

Vista and Banquet Supervisor (Full Time Year Round)

Crystal Mountain52 open roles

Where
Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America
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Your applicationOpen nowVista and Banquet Supervisor (Full Time Year Round)Crystal Mountain · Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crystal Mountain's own form.

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Crystal Mountain postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 15 hours ago

Crystal Mountain median: 20 days open

The posting

Job Summary

The Vista & Banquet Supervisor provides hands-on leadership for Vista bar operations and banquet functions, ensuring exceptional guest service and efficient execution of daily operations, meetings, weddings, group functions, and special events. This position leads and supports Food & Beverage team members while maintaining Crystal Mountain standards for service, safety, sanitation, responsible alcohol service, and operational excellence..

Job Duties and Responsibilities

Supervise Vista operations and assigned banquet functions, including setup, service, room transitions, and breakdown. Lead banquet captains, bartenders, banquet servers, attendants, and other assigned team members, providing training, coaching, direction, and support. Review Banquet Event Orders (BEOs), conduct pre-shift or pre-function meetings, and communicate event details, assignments, and service expectations. Coordinate food and beverage service with Culinary, Conference Services, and other resort departments. Provide hands-on support during shifts and events to ensure timely, professional, and engaging guest service. Anticipate guest needs and resolve concerns promptly and professionally. Ensure compliance with responsible alcohol service, food handling, sanitation, cash-handling, and workplace safety requirements. Maintain beverage inventory and par levels, complete required inventory counts, and assist with product ordering. Monitor banquet supplies, linens, equipment, and other service items to support operational needs. Ensure Vista, banquet, bar, and service areas are clean, organized, properly maintained, and prepared for service. Assist with hiring, onboarding, scheduling, training, and development of Vista and Banquet team members. Monitor attendance and complete required payroll, tip, cash, event, and operational reporting. Review cash over/short reporting and assist with resolving discrepancies. Assist with Vista entertainment, promotions, and related operational needs. Communicate staffing needs, event changes, maintenance concerns, equipment issues, and guest feedback to management. Exemplify Crystal Mountain's Core Values and reinforce guest-service expectations with team members. Perform other duties as assigned.

Job Specifications

Competencies

Previous supervisory or team-lead experience preferred. Previous bartending, banquet, restaurant, catering, hotel, resort, or Food & Beverage experience preferred. Knowledge of beverage, banquet, and event service standards. Strong guest-service, communication, organizational, and problem-solving skills. Ability to read and interpret BEOs and effectively communicate event requirements. Ability to coach, motivate, train, and provide direction to employees. Ability to prioritize multiple responsibilities and remain professional in a fast-paced, changing environment. Ability to collaborate effectively with Food & Beverage and other resort departments. Basic proficiency with point-of-sale systems and Microsoft Office applications. Dependable, self-directed, and committed to Crystal Mountain's Core Values.

Education & Experience

High school diploma or equivalent preferred. Previous Food & Beverage experience preferred, with banquet, bartending, restaurant, hotel, or resort experience strongly preferred. Previous supervisory, lead, or Banquet Captain experience preferred. Must meet applicable requirements to sell and serve alcoholic beverages and maintain required responsible alcohol-service training. A combination of education and related experience that enables successful performance of the position will be considered.

Physical & Other Requirements

Ability to stand and walk for extended periods and frequently bend, stoop, reach, push, pull, lift, and carry. Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Ability to safely move tables, chairs, equipment, beverage products, supplies, and other materials associated with Vista and banquet operations. May be required to work indoors and outdoors based on event and operational needs. Evenings, weekends, and holidays are a regular part of the schedule. Excellent attendance and reliability are essential.

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