Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Service Advisor

cumberlandinternationaltrucks23 open roles

Where
Ocala, FL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Advisorcumberlandinternationaltrucks · Ocala, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cumberlandinternationaltrucks's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 2 hours ago

The posting

Service Advisor

Location: Ocala, FL Department: Service Customer Experience | Communication | Workflow Coordination

Be the Connection Between Customers, Technicians, and Great Service

Cumberland International Trucks is seeking a bright, mechanically inclined Service Advisor to join our Ocala service team. This role is ideal for someone who enjoys working with people, understands how vehicles work, and takes pride in keeping repairs organized, transparent, and on track.

As a Service Advisor, you’ll be the main point of contact for customers—listening to concerns, explaining repairs and costs, opening and closing repair orders, and keeping everyone informed throughout the repair process. Just as important, you’ll work closely with technicians and internal teams to ensure work flows smoothly and customers leave confident in the service they received.

We’re in the business of developing people. At Cumberland, this role offers a career path—with opportunities to earn more, learn more, and grow into leadership.

Why Cumberland?

As a family‑ and veteran‑owned International® Truck dealer group, we’re proud of our fun, empowering, customer‑first culture. We believe in providing a safe, positive work environment built on our Core Values: Honor, Readiness, Victory, Loyalty, and Teamwork.

If you’re looking for more than a job—and want a place where your effort and attitude can lead to real growth—you’ll find that here.

What You’ll Do

As a Service Advisor, you’ll manage the flow of service work from intake through completion while delivering a strong customer experience.

Key responsibilities include:

  • Manage the receipt and flow of all incoming service work
  • Greet customers promptly and professionally
  • Collect accurate customer and vehicle information, including mileage, engine hours, and visible damage
  • Clearly document customer concerns, maintenance needs, and repair requests
  • Open and close repair orders (ROs) accurately
  • Use OEM questionnaires and attach required documentation to repair orders
  • Communicate repair needs, costs, timelines, and updates to customers
  • Consult with technicians regarding diagnoses, repair options, and alternatives
  • Answer customer questions about service outcomes and recommendations
  • Inform customers of warranty coverage, protections, and potential cost savings
  • Assist customers with decisions related to repairing or trading their vehicle
  • Oversee service scheduling and workflow to support efficient operations
  • Notify customers when service is complete and vehicles are ready for pickup
  • Obtain customer signatures and provide copies of completed repair orders
  • Understand, evaluate, and apply International® and vendor warranty guidelines, approval processes, and policies
  • Open repair orders under warranty or customer‑pay status as appropriate

What We’re Looking For

  • Minimum 2 years of customer service experience
  • Previous Service Advisor or dealership experience is a plus
  • Mechanical aptitude with the ability to understand technical information
  • Professional demeanor with strong attention to detail
  • Team‑oriented mindset and commitment to customer satisfaction
  • Self‑motivated with solid written and verbal communication skills

Standard Benefits

Cumberland International Trucks offers a comprehensive, people‑first benefits package:

  • 8 Paid Holidays
  • Paid Time Off (PTO)
  • Paid Vacation
  • Paid Birthday Off!!
  • 401(k) with Employer Match (Fidelity)
  • $500 Employee Referral Program
  • Medical Insurance
  • Voluntary Vision & Dental
  • Life & AD&D Benefits & Supplemental Life
  • Short‑Term & Voluntary Long‑Term Disability
  • 24/7/365 Teladoc Access
  • Free & Confidential (EAP) Employee Assistance Program
  • Company Apparel Allowance
  • Team Oriented Culture
  • Supportive Leadership
  • Modern Equipment & Clean Facilities
  • We Promote from Within
  • Development Opportunities

EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against cumberlandinternationaltrucks's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on cumberlandinternationaltrucks's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    cumberlandinternationaltrucks's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.