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Open nowPosted today

Executive - Helpdesk

CW1,933 open roles

Where
MetLife Global Operations Support Center Pvt. Ltd
Work mode
On site
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Your applicationOpen nowExecutive - HelpdeskCW · MetLife Global Operations Support Center Pvt. Ltd

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. CW postings stay open a median of 15 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

CW median: 15 days open

The posting

Job Title

Executive - Helpdesk

Job Description Summary

Job Description

§ Attend to incoming calls and responding to email from customers

§ Record complaints and inform about the complaint to concerned C&W representative.

§ Maintain the MIS for complaints received/completed.

§ Receipt of the bills/invoices from the vendor.

§ Ensure that the Helpdesk is manned by as per the agreed timings.

§ Providing support for internal events

§ Maintaining of First Aid box

KEY RESULT AREAS:

· Collaborate with other members of the C & W on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

· Collect all closed work orders to close the calls

  • undefined

· Produce reports based on the data collected, through produced work orders, for C & W and the Client.

· Receive and answer all incoming calls/mails reporting complaints or work requests.

· Log in the call through the software, which in term generates work orders

· Set up reports with all collected data coming from the work orders for the Client as well as for C & W for controlling, transparency and information purposes

· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

· Maintain the confidentiality and security of all data and information relating to the facility

INCO: “Cushman & Wakefield”

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