The posting
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
About the role
This is a quota-carrying territory role that combines direct enterprise selling with partner-led growth. You will own revenue in APAC, selling directly to named enterprise accounts while building and managing the partner ecosystem (CCaaS platforms, resellers, system integrators, and technology alliances) that extends our reach. As Cyara expands into new APAC markets, you will help open those markets, establishing the first customers, the first partners, and the playbook that follows.
- Own the territory number. Establish a vision and plan for pipeline generation through to sales closure across both direct and partner-sourced/influenced revenue. Consistently deliver quota with dedication to the number and to deadlines.
- Plan with rigor. Develop a comprehensive plan for achieving assigned quotas within the fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning for both motions.
- Sell direct. Prospect, qualify, and close new business with enterprise accounts in APAC, identifying the right buyers and landing, adopting, expanding, and deepening opportunities.
- Build and run the partner ecosystem. Recruit, enable, and manage partners in the region, with joint business plans, pipeline targets, and executive relationships across the partners' entire org chart, owning all parts of the partner lifecycle.
- Co-sell with Genesys, NICE, AWS and other alliances. Drive joint account planning, deal registration, and co-selling with regional teams of our technology alliance partners.
- Navigate channel and direct dynamics. Apply clear rules of engagement to decide when to lead directly, when to lead through a partner, and when to go joint, and resolve conflict with fairness and transparency.
- Open new APAC markets. Assess and prioritize new markets (for example Singapore, Japan, India, Southeast Asia), identify launch partners, and build repeatable entry plans with regional and global leadership.
- Negotiate and close. Recognize negotiation opportunities, use trading and bargaining techniques, and appropriately leverage discounts and promotions as economic levers. Overcome obstacles to secure contracts and purchase orders.
- Communicate value. Articulate Cyara's value proposition and competitive advantages with accuracy and skill to customers, partners, and executives.
- Keep the engine visible. Maintain planning tools, CRM hygiene, and forecasts to support cross-functional discussions, deal reviews, and executive engagement.
- Lead in the market. Become known as a thought leader in CX assurance and automation through events, partner enablement, and customer engagement.
- Bachelor's Degree or equivalent experience
- 5+ years of direct sales and strategic partner management experience selling enterprise software to large enterprises (required), in fast-growing, changing, and competitive environments
- Demonstrated success running both direct and partner-led motions, with a consistent track record of new business development and overachieving targets in a defined territory
- Experience using partners, channels, and alliances to sell more successfully and overachieve your quota
- Hunter mentality, with knowledge and demonstrated sales process success
- Experience engaging C-level stakeholders and presenting to executive audiences.
- Strong organizational skills, with the ability to work independently while managing internal and external stakeholder relationships across time zones
- Proactive, hands-on approach to problem-solving, and a desire to own all parts of the customer and partner lifecycle
- Strong knowledge of the APAC enterprise market (contact centre, financial services, telco, government, retail); experience across other APAC markets highly desirable
- Experience and understanding of the CX space
- Experience working with or managing relationships with Genesys, NICE, or AWS
- Willingness to travel within APAC as new markets are opened
Why you should join us: Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
