Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 41 hours ago

Senior Support Engineer, Identity Security - US

Cyera255 open roles

Where
US Remote, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Support Engineer, Identity Security - USCyera · US Remote, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cyera's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Cyera postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

Cyera median: 1 days open

The posting

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

We're hiring a Senior Support Engineer as a founding member of our Identity Customer Success organization. You'll be the technical lifeline for our most strategic enterprise accounts and help architect how the support function operates from day one.

This role sits at the intersection of deep technical expertise, identity security, and AI-driven workflow design. You'll diagnose the most complex issues across our customers' environments, help build the systems and processes the support team will run on for years, and partner with Product and Engineering as a trusted technical resource.

You’re a builder, not just a ticket-taker. If you want to inherit a mature support org and operate inside it, this may not be the right fit. But if you are excited about building a support function from the ground up, we’d love to talk.

RESPONSIBILITIES:

  • Lead the end-to-end resolution of complex issues across our enterprise customer base - driving everything from initial triage and bug reproduction to root-cause analysis, technical fixes, and client-facing communication.
  • Resolve complex issues across customer identity stacks in both SaaS and on-premise environments.
  • Investigate distributed systems and data pipeline issues across our platform - debugging NXLog collectors, S3 ingestion pipelines, MongoDB query behaviors, asynchronous jobs, and Datadog logs.
  • Partner with Product and Engineering as an equal stakeholder. Reproduce bugs cleanly, file high-quality, detailed engineering tickets, and quantify customer health signals to prioritize the right fixes.
  • Build the support knowledge base from scratch - customer-facing troubleshooting guides, internal runbooks, and integration playbooks. Own critical escalations so customers leave a Sev-1 with more confidence in us than they had going in.
  • You’ll get to build AI agents using Claude, Gemini, and MCP servers that automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon.
  • Define SLAs, support KPI’s, escalation paths, on-call rotation, and internal workflows with TAMs, Solution Architects, and Engineering.

Who You Are

  • You possess excellent organizational and analytical abilities, with a proven track record of remaining calm, articulate, and methodical during severe technical escalations or system outages.
  • Attention to detail is a part of your MO. Nothing slips through the cracks with you, even under pressure. Sev-1s, escalations, fast-paced environments, and changing priorities don't phase you.
  • You listen before you troubleshoot, solving for the customer rather than just trying to close a ticket.
  • Cross-collaboration across different teams and stakeholders comes naturally to you, keeping customer success at the center of everything.
  • Grounded in deep identity expertise, but always willing to learn what’s next.
  • You are relentlessly results-oriented, working hand-in-hand to align customer success with company goals while maintaining the drive to deliver your best work when the stakes are high.

Requirements

REQUIRED QUALIFICATIONS:

  • 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity.
  • Direct background in identity security — IAM, PAM, IGA, or non-human identity — is required.
  • Deep, hands-on experience working with core identity stacks (like Okta, Entra ID, or Active Directory), identity governance platforms (like SailPoint), and PAM solutions (like CyberArk or BeyondTrust).
  • Working knowledge of AWS, GCP, and Azure IAM. Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS — you can read a SAML response and tell me why it's failing.
  • Practical experience with cloud security models across AWS, Azure, and GCP, including configured role policies, trust relationships, Azure Service Principals/Enterprise Applications, and GCP Service Accounts.
  • Working knowledge of service accounts, API keys, tokens, certificates, secrets rotation, ephemeral credentials, and JIT access. Hands-on with HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, or GCP Secret Manager.
  • Strong observability instincts with hands-on experience utilizing enterprise logging and SIEM solutions (such as Datadog or Splunk). Fluent in SQL, JSON, YAML, and HCL.
  • Advanced troubleshooting with HTTP debugging, analyzing HAR traces, and reading Go or TypeScript stack traces.
  • Comfortable integrating AI tools directly into your daily support workflow. You know how to build effective prompts and collaborate with AI agents to constantly improve and speed up how we handle cases.
  • A genuine passion for advocating for customer success within a complex, fast-paced technical environment. Exceptional relationship management and multi-channel communication skills, with the ability to represent Cyera confidently and clearly under pressure to both technical teams and executive stakeholders.

COMPENSATION INFORMATION:

The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.​

BENEFITS - Why Cyera?

  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cyera's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cyera's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cyera's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.