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Open nowPosted 174 days ago

IT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)

dataforest4 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowIT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)dataforest · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dataforest's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 174 days ago

The posting

Deine Aufgaben

Worum es geht Im L2-Support bist du fachlich die Referenz. Du bearbeitest Tickets wie alle anderen, übernimmst aber zusätzlich die Fälle, bei denen Standardmaßnahmen nicht mehr greifen. Mehrschichtige Fehlerbilder, Performance-Probleme, plattformnahe Fälle. Gleichzeitig treibst du das Team vorwärts: durch Standards, Reviews und fachliches Coaching. Wenn es brennt, hältst du die technischen Fäden zusammen.

Was du bei uns machst

  • Komplexere L2-Tickets im Tagesgeschäft bearbeiten; tiefgehende Fehleranalyse auf Anwendungs-, System- und Plattformebene
  • Anspruchsvolle Themen tragen: Zum Beispiel Virtualisierungs-/HA-/Storage-nahe Fälle, Firewall/VPN, Performance-/Stabilitätsprobleme, komplexe Migrationen
  • Incidents koordinieren: Priorisieren, Fäden halten, aus Störungen konkrete Verbesserungen ableiten
  • Standards definieren: Runbooks, Eskalationsregeln, Ticket-Mindestdaten und Supportvorgehen weiterentwickeln
  • Das Team stärken: L1/L2 coachen, Vorgehensweisen reviewen, Wissen teilen

Dein Profil

Was du mitbringen solltest

  • Tiefes Linux- und Service-Stack-Know-how: Systemverhalten, Last-/Fehlermuster, Seiteneffekte von Änderungen
  • Web-/Mail-Stack auf hohem Niveau: Erfahrung mit Webservern (z. B. NGINX, Apache), PHP-Runtimes, Datenbanken, Caching-Schichten und Reverse Proxies (z. B. HAProxy, Traefik), inklusive typischer Hosting-Architekturen wie App-/DB-Trennung, Replikation oder Clustering
  • Plattform- und Virtualisierungskompetenz: Erfahrung mit virtualisierten Umgebungen, HA-Konzepten und Storage (z. B. Proxmox, KVM, Ceph oder vergleichbar)
  • Tiefgehende Fehleranalyse: Analyse und Behebung komplexer Störungen auf Anwendungs-, System- und Plattformebene. Du denkst über den Einzelfall hinaus und berücksichtigst Abhängigkeiten und Auswirkungen auf andere Systeme.
  • Fachliche Führung und Kommunikation: Du kannst Kollegen technisch weiterentwickeln, Standards setzen und Arbeitsweisen verbessern. Gutes Deutsch, gutes Englisch für Kunden, Dokumentation und Herstellerkommunikation.

Plus, wenn du es hast: Tiefe Proxmox-/Ceph-Spezialisierung · IaC/Ansible · Firewall-/VPN-/WAF-Erfahrung (z. B. WireGuard, OpenVPN, iptables/nftables) · komplexe Migrationsprojekte · Monitoring-/Observability-Tiefe (z. B. checkmk, Prometheus)

Warum wir?

Was du dafür bekommst

  • 100 % remote, freie Hardware-Wahl. Linux-Setups ausdrücklich willkommen
  • Home-Office-Zuschuss
  • 30 Urlaubstage
  • Fachliche Weiterentwicklung: Ob Richtung Systemadministration, Netzwerk oder Entwicklung. Wir unterstützen dich dabei, dich in die Richtung zu bewegen, die zu dir passt.
  • Ein kleines Team, in dem man sich kennt und nicht hinter Ticketnummern verschwindet

So läuft die Bewerbung Bewerbung unter Beantwortung einiger Fragen → Videocall zum Kennenlernen (ca. 30 Minuten) → Videocall mit Interview und Work Samples (ca. 90 Minuten) → Entscheidung.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on dataforest's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    dataforest's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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