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Open nowPosted 4 days ago

Content Moderator (Spanish)

David Kennedy146 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowContent Moderator (Spanish)David Kennedy · Lisbon, Portugal

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 4 days ago

David Kennedy median: 14 days open

The posting

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Review completed content moderation cases to ensure accuracy and compliance with platform policies
  • Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety
  • Identify quality issues, recurring errors, and inconsistencies in policy application
  • Investigate root causes of errors and recommend improvements
  • Provide constructive feedback to moderation teams and participate in quality calibration sessions
  • Apply Spanish cultural, linguistic, and political knowledge when assessing complex cases
  • Monitor quality trends and support improvements in moderation accuracy
  • Escalate high-risk cases and policy-related concerns through appropriate channels
  • Maintain confidentiality and comply with data protection standards.

REQUIREMENTS:

  • Native/fluent Spanish both written and spoken. Fluent in English (B2 level and higher)
  • Strong understanding of Spanish cultural, social, and political contexts
  • Excellent analytical skills, attention to detail, and critical thinking abilities
  • Strong communication skills and ability to provide constructive feedback
  • Ability to interpret policies and apply guidelines consistently
  • Emotional resilience when reviewing sensitive or potentially disturbing content
  • Comfortable working independently and using digital tools
  • Flexibility to work rotational shifts, including weekends and evenings
  • Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.

OFFER:

  • Competitive salary package with performance bonus on top
  • Christmas and holiday allowances
  • Meal allowance
  • Health insurance from day one of employment
  • Six-week training programme
  • Company-provided accommodation option for eligible candidates
  • International working environment and professional development opportunities
  • Guidance and tools to reach career potential
  • And much more!
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