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Open nowPosted 4 days ago

Customer Support Representative (Spanish)

David Kennedy146 open roles

Where
Lisbon, Portugal; Porto, Portugal; Braga, Portugal
Work mode
Remote
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Your applicationOpen nowCustomer Support Representative (Spanish)David Kennedy · Lisbon, Portugal; Porto, Portugal; Braga, Portugal

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 4 days ago

David Kennedy median: 14 days open

The posting

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.

Position: Customer Support Representative

Location: remote, Portugal

Work model: remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide professional and empathetic customer support across available communication channels
  • Assist customers with account management, billing enquiries, and technical issues
  • Troubleshoot common platform and streaming-related problems and provide effective solutions
  • Deliver accurate information regarding products, services, and platform features
  • Identify customer needs and resolve enquiries efficiently and professionally
  • Maintain high levels of customer satisfaction while meeting quality and performance standards
  • Demonstrate patience, empathy, and a customer-focused approach in every interaction
  • Collaborate with internal teams to ensure consistent service delivery.

REQUIREMENTS:

  • Fluency in Castilian Spanish and a minimum B1 level of English
  • Excellent communication and interpersonal skills
  • Strong customer service orientation and problem-solving abilities
  • Comfortable using computers, digital platforms, and online services
  • Ability to troubleshoot basic technical issues and explain solutions clearly
  • Strong attention to detail, adaptability, and willingness to learn
  • Ability to work independently in a remote environment
  • Flexibility to work rotational shifts, including weekends
  • Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage
  • Must reside in or be willing to relocate to mainland Portugal.

OFFER:

  • Competitive salary package
  • Christmas and holiday allowances
  • Meal allowance
  • Health insurance from day one of employment
  • Six-week training programme
  • Company-provided accommodation option for eligible candidates
  • International working environment and professional development opportunities
  • Guidance and tools to reach career potential
  • And much more!
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