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Open nowPosted 57 days ago

Customer Advisor (German)

David Kennedy153 open roles

Where
Athens, Greece
Work mode
Hybrid
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Your applicationOpen nowCustomer Advisor (German)David Kennedy · Athens, Greece

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 57 days ago

David Kennedy median: 10 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Handle incoming customer calls
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Build sustainable customer relationships through open and interactive communication
  • Provide accurate, valid and complete information using the appropriate tools and systems
  • Support customers with questions relating to electronic devices and home appliances
  • Process customer accounts and maintain accurate records of customer interactions
  • File and update relevant customer documentation
  • Follow established communication procedures, guidelines and policies
  • Meet individual and customer service team targets and case handling quotas
  • Manage multiple customer cases while maintaining service quality.

REQUIREMENTS:

  • Native or near-native written and spoken German (C1+)
  • Excellent command of English
  • Good MS Office skills
  • Strong telephone customer service and active listening skills
  • Excellent verbal and written communication skills
  • Strong customer orientation and ability to adapt to different customer personalities
  • Ability to multitask, prioritise and manage time effectively
  • Knowledge of electronic devices and household appliances
  • Ability to work effectively against customer service KPIs and case handling targets.

BENEFITS:

  • Private health and life insurance from Day 1, including dental and eye care
  • Free access to the company gym
  • Signing and Performance Bonus
  • Daily net meal allowance for office and hybrid employees
  • Fixed working hours for eligible parents with children up to 2 years old
  • Training and ongoing development opportunities
  • And many others!!!
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