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Open nowPosted 11 hours agoWe saw it 63 min after it went up

Customer Support Agent (Basque)

David Kennedy148 open roles

Where
Barcelona, Spain
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Your applicationOpen nowCustomer Support Agent (Basque)David Kennedy · Barcelona, Spain

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 10 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 11 hours ago

David Kennedy median: 10 days open

The posting

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.

In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations

Position: Customer Service Advisor

Location: Barcelona, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Assist passengers with flight reservations, booking amendments and cancellations
  • Provide information about baggage allowances, delayed luggage and missing baggage
  • Support customers with online check-in, boarding enquiries and travel documentation
  • Assist passengers affected by flight disruptions and respond to refund requests
  • Handle customer complaints and resolve travel-related issues in a professional manner
  • Explain airline policies, procedures and available options clearly
  • Deliver a positive customer experience through effective communication and problem-solving

REQUIREMENTS:

  • Fluency in Basque + English B2
  • Strong communication and customer-service skills
  • Ability to understand customer concerns and provide clear, helpful solutions
  • Calm and professional approach when dealing with stressed or dissatisfied passengers
  • Strong problem-solving skills and attention to detail
  • Customer-oriented mindset and ability to work in a fast-paced environment

BENEFITS:

  • Permanent employment contract in Spain, including applicable statutory benefits and entitlements
  • Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
  • 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
  • Gross annual salary plus a gross annual bonus
  • Modern offices in Barcelona with a terrace, comfortable facilities and team events
  • Genuine opportunities for professional development and career growth within an international company
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