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Open nowPosted 508 days ago

Customer Service Representative (Danish)

David Kennedy156 open roles

Where
Braga, Portugal
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative (Danish)David Kennedy · Braga, Portugal

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.8%14 days
  5. 34.2%30 days
This job: posted 508 days ago

David Kennedy median: 2 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
  • Foster positive relationships by delivering prompt and courteous support
  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
  • Maintain a professional and empathetic approach in all customer interactions
  • Work collaboratively with colleagues and leadership to achieve team objectives
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

  • Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
  • Basic understanding of customer service principles and the ability to follow standard procedures
  • Ability to handle technical inquiries and troubleshoot common issues with guidance
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
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