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Open nowPosted 299 days ago

Customer Support Representative (Arabic from Egypt, Jordan or UAE)

David Kennedy156 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Representative (Arabic from Egypt, Jordan or UAE)David Kennedy · Lisbon, Portugal

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 299 days ago

David Kennedy median: 2 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Arabic (Egypt, Jordan and UAE) speaking Customer Support Representative for their office in Lisbon.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

  • Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
  • Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
  • Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues
  • Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
  • Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
  • Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS:

  • Native/fluent in Arabic (Egypt, Jordan and UAE) both verbal and written. Fluent in English (minimum B2 level)
  • Experience in paid campaign management is mandatory
  • Degree in Marketing or a related field
  • Background in Digital Marketing
  • Experience in a Contact Centre or service environment within the Ad Tech industry
  • Strong familiarity with social media platforms and a basic understanding of digital advertising
  • Excellent customer service skills
  • Ability to work effectively both independently and as part of a team
  • Ability to work shifts (24/7 shift rotation).

BENEFITS:

  • Modern office in the city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance
  • And much more!!!
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