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Open nowPosted 3 hours agoWe saw it 25 min after it went up

Customer Service Representative (German)

David Kennedy143 open roles

Where
Athens, Greece
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Your applicationOpen nowCustomer Service Representative (German)David Kennedy · Athens, Greece

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 3 hours ago

David Kennedy median: 5 days open

The posting

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide customer support via inbound phone calls, handling payment and financing enquiries
  • Guide customers through checkout options and finance-agreement processes
  • Resolve refunds, chargebacks, billing and account-verification queries
  • Ensure secure and accurate case handling
  • Document calls precisely
  • Follow compliance and escalation procedures to achieve timely resolutions

REQUIREMENTS:

  • Native/near-native level of German
  • English at C1 level, both written and spoken
  • High school diploma
  • Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
  • EU citizenship
  • Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
  • Available for on-site work in Athens on rotational shifts

BENEFITS:

  • Easter and Summer bonuses
  • Meal allowance
  • Health insurance from the hire date
  • 1.67 business days of annual leave per month in the first year, plus Greek public holidays
  • Access to a learning platform
  • Assistance with issuing hiring documents
  • Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
  • International working environment
  • And many more!!
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