Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 469 days ago

Customer Service Representative (Italian)

davidkennedyrecruitment131 open roles

Where
Lisbon, Portugal
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative (Italian)davidkennedyrecruitment · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on davidkennedyrecruitment's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. davidkennedyrecruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 469 days ago

davidkennedyrecruitment median: 1 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Italian speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
  • Assist with general questions, product or service information, and basic technical support
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

  • Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
  • Basic understanding of customer service principles and the ability to follow standard procedures
  • Ability to handle technical inquiries and troubleshoot common issues with guidance
  • Ability to quickly learn new software and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against davidkennedyrecruitment's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on davidkennedyrecruitment's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    davidkennedyrecruitment's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

  • 15 min agoRemote

    Senior Affiliate Manager

    davidkennedyrecruitment

    Buenos Aires, Argentina; Rosario, Argentina; La Plata, Argentina; Aglantzia, Cyprus; Alicante, Spain; Almería, Spain; Amadora, Portugal; Amsterdam, Netherlands; Amstetten, Austria; Athens, Greece; Astana, Kazakhstan; Ayia Napa, Cyprus; Avignon, France; Badalona, Spain; Barcelona, Spain; Bari, Italy; Barranquilla, Colombia; Barueri, Brazil; Belgrade, Serbia; Braga, Portugal; Bratislava, Slovakia; Brno, Czechia; Bruges, Belgium; Brussels, Belgium; Bucharest, Romania; Budapest, Hungary; Bukhara, Uzbekistan; Caracas, Venezuela; Cancún, Mexico; Cascais, Portugal; Catania, Italy; Chișinău, Moldova; Cluj-Napoca, Romania; Coimbra, Portugal; Cologne, Germany; Cork, Ireland; Crete, Greece; Debrecen, Hungary; Dublin, Ireland; Düsseldorf, Germany; Famagusta, Cyprus; Faro, Portugal; Frankfurt, Germany; Freiburg, Germany; Gibraltar; Girona, Spain; Guatemala City, Guatemala; Győr, Hungary; Gzira, Malta; Havana, Cuba; Iași, Romania; Kecskemét, Hungary; Kyiv, Ukraine; Larissa, Greece; Larnaca, Cyprus; Lefke, Cyprus; Nicosia, Cyprus; Limassol, Cyprus; Lisbon, Portugal; London, United Kingdom; Lviv, Ukraine; Málaga, Spain; Melbourne, Australia; Montevideo, Uruguay; Nice, France; Nicosia, Cyprus; Palermo, Italy; Parma, Italy; Pécs, Hungary; Petah Tikva, Israel; Plovdiv, Bulgaria; Porto Alegre, Brazil; Porto, Portugal; Pretoria, South Africa; Pristina, Kosovo; Riga, Latvia; Rome, Italy; Saint Julian's, Malta; Skopje, North Macedonia; Sofia, Bulgaria; St Andrews, United Kingdom; Szczecin, Poland; Szeged, Hungary; Tallinn, Estonia; Tashkent, Uzbekistan; Tbilisi, Georgia; Tel Aviv-Yafo, Israel; Thủ Đức, Vietnam; Timișoara, Romania; Valencia, Spain; Valletta, Malta; Vilnius, Lithuania; Viña del Mar, Chile; Vlorë, Albania; Warsaw, Poland; Madrid, Spain; Kyrenia, Cyprus; Paralimni, Cyprus; Bangkok, Thailand; Belfast, United Kingdom; Belfast, United Kingdom; Belém, Brazil; Bedford, United Kingdom; Belfort, France; Benalmádena, Spain; Berlin, Germany; Biarritz, France; Birmingham, United Kingdom; Birmingham, United Kingdom; Birmingham, United Kingdom; Bogotá, Colombia; Brașov, Romania; Bucharest, Romania; Bucharest, Romania; Budapest, Hungary; Cali, Colombia; Calgary, Canada; Cairo, Egypt; Cardiff, United Kingdom; New York, United States; New Taipei City, Taiwan; Newcastle upon Tyne, United Kingdom; New York, United States; London, United Kingdom; Phuket, Thailand; Dubai, United Arab Emirates

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.