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Open nowPosted 357 days ago

Technical Support Specialist (Dutch)

davidkennedyrecruitment149 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowTechnical Support Specialist (Dutch)davidkennedyrecruitment · Lisbon, Portugal

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. davidkennedyrecruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 357 days ago

davidkennedyrecruitment median: 1 days open

The posting

David Kennedy Recruitment is working with a fast-growing customer experience company that is seeking to onboard Dutch-speaking Level 1 Technical Support Specialists to join their eMobility team in Lisbon.

In this role, you provide first-line technical support to customers experiencing issues with electric vehicle charging stations, carrying out basic diagnostics, troubleshooting and escalation of more complex cases.

Position: Technical Support Specialist

Location: Lisbon, Portugal

Model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Respond to customer enquiries via phone, email and chat regarding EV charger functionality, connectivity and usage
  • Perform initial diagnostics covering power status, network connectivity and user interface issues
  • Guide customers through standard troubleshooting steps, including resets, cable inspections and mobile app configuration
  • Escalate unresolved or complex issues to Tier 2 support or field service teams
  • Document technical findings and customer interactions accurately in the ticketing system
  • Prioritise cases according to SLAs, warranty status and issue severity
  • Monitor recurring technical issues and contribute to trend analysis and product reliability improvements
  • Maintain up-to-date knowledge of EV charger models, firmware updates and support procedures
  • Contribute to knowledge management and continuous improvement initiatives
  • Follow safety and operational standards during remote support interactions

REQUIREMENTS:

  • Native-level Dutch
  • Proficiency in English
  • Previous experience in a customer-facing technical support role, preferably in a call centre or eMobility environment
  • Basic understanding of electrical systems, IoT devices and network troubleshooting, including Wi-Fi, Ethernet and SIM-based connectivity
  • Ability to explain technical concepts clearly to non-technical users
  • Experience using CRM and ticketing systems
  • Comfortable working across different support channels, including voice, chat, email and back office
  • Willingness to work in a 24/7 shift-based environment, including weekends and holidays
  • Residence in the Lisbon area
  • Availability to work in a hybrid setup

OFFER:

  • Meal allowance
  • Monthly transport allowance
  • 22 days of annual leave
  • Birthday day off
  • 1-month probation period
  • Company-provided equipment
  • Hybrid working model
  • Evening and weekend shifts can be worked from home
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